Associate Customer Engineer: Tech Support & Solutions

Reltio, Inc.; Illinois; On-site; USD 61,000 - 114,000; Full time

Job summary

Reltio, Inc. is seeking an Associate Customer Engineer to provide expert technical support to high-value customers and mentor other engineers. You will resolve complex configuration, integration, and code issues, while contributing to the knowledge base and product improvements.

This role requires strong programming in Python/Java, cloud tech experience, and a proactive, customer-focused mindset. Join a team that values collaboration, learning, and delivering reliable, scalable data solutions.

Qualifications

• Bachelor's degree in Computer Science or equivalent field.
• Strong programming skills in Python and Java.
• Experience with cloud technologies and distributed systems.
• Proven troubleshooting and analytical abilities.

Responsibilities

• Provide expert technical support to high-value customers and resolve complex issues.
• Mentor customer engineers and share knowledge to improve satisfaction and product quality.
• Identify and implement effective solutions, including configuration and code debugging.
• Collaborate with Engineering, Product Management, and DevOps on issues and improvements.
• Attend client meetings to analyze and diagnose problems.
• Contribute to knowledge base with best practices and documentation.

Skills

Python

Java

Cloud technologies

Troubleshooting

Problem solving

Debugging

Education

Bachelor's degree in Computer Science or equivalent

Tools

Cassandra

ElasticSearch

DynamoDB

Job description

Reltio, Inc. is seeking an Associate Customer Engineer to provide expert technical support to high-value customers and mentor other engineers. You will resolve complex configuration, integration, and code issues, while contributing to the knowledge base and product improvements.

This role requires strong programming in Python/Java, cloud tech experience, and a proactive, customer-focused mindset. Join a team that values collaboration, learning, and delivering reliable, scalable data solutions.