Cloud Contact Center Engineer – AWS, Terraform, AI

JP Morgan Chase; Plano (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

JP Morgan Chase is seeking a Software Engineer III to design and implement cloud contact center infrastructure on AWS using Terraform and Python. You will build scalable, secure components and integrate with Kubernetes and CI/CD pipelines, partnering with product, application, and infrastructure teams to deliver reliable, cost-efficient solutions.

In a collaborative, inclusive environment, you will apply SRE and observability practices, adopt AI-assisted development responsibly, create REST APIs

Qualifications

• Bachelor’s or master’s degree in CS/Engineering and 7+ years of relevant experience.
• Experience designing/maintaining production-grade full-stack apps; proficient in Java, Python, or TS.
• Proficiency with AWS and Terraform in production environments.
• Experience building CI/CD pipelines (e.g., Jenkins) and Git; Kubernetes and Docker experience.
• Experience designing web frameworks and REST APIs; UI with React.
• Experience leading AI-assisted tooling with validation standards.
• Strong understanding of responsible AI, data sensitivity, and security.
• Experience with relational and non-relational databases (Oracle, PostgreSQL, MySQL, DynamoDB) and SQL.
• Experience monitoring cloud services, incident response, and high availability.
• Preferred: AWS Certified Developer/Solutions Architect; Amazon Connect experience; Jira/Confluence.

Responsibilities

• Design cloud contact center infrastructure and components that scale reliably in AWS.
• Implement infrastructure as code using Terraform to provision, deploy and manage resources.
• Develop and maintain backend/frontend services for contact center workflows; build CI/CD pipelines.
• Drive AI-assisted engineering practices with validated standards and secure coding practices.
• Migrate/deploy apps to container platforms (AWS ECS, EKS, Fargate, Kubernetes) via CI/CD.
• Create and maintain APIs and integrations; implement OAuth2 and JWT authentication; real-time data streaming.
• Monitor, troubleshoot, and resolve platform issues; perform root-cause analysis.
• Improve resiliency, performance, and cost efficiency through design reviews and optimization.
• Document designs, runbooks, and operations procedures; conduct peer code reviews.
• Coach teams on responsible use of AI-assisted engineering tools with validation standards.

Skills

Java

Python

JavaScript/TypeScript

AWS

Terraform

CI/CD

Kubernetes

Docker

REST APIs

React

OAuth2/JWT

SQL/PLSQL

Education

Bachelor’s or Master’s degree in CS/Engineering

Tools

Terraform

Jenkins

Git

AWS

Kubernetes

Docker

Job description

JP Morgan Chase is seeking a Software Engineer III to design and implement cloud contact center infrastructure on AWS using Terraform and Python. You will build scalable, secure components and integrate with Kubernetes and CI/CD pipelines, partnering with product, application, and infrastructure teams to deliver reliable, cost-efficient solutions.

In a collaborative, inclusive environment, you will apply SRE and observability practices, adopt AI-assisted development responsibly, create REST APIs