Cloud Capacity & Performance Engineer

Subway; Shelton (CT); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Subway is seeking an Engineer, Capacity & Performance Management to ensure our cloud estate (Azure, AWS, Databricks) runs reliably and cost-effectively. You will forecast demand, model capacity, tune performance, and optimize consumption using telemetry from Dynatrace, ServiceNow, and platform metrics.

You will collaborate with Data Engineering, EOC, and the ServiceNow team to translate telemetry into dashboards, recommendations, and cost-optimized strategies across reliability operations.

Qualifications

• 4-8 years in capacity/performance engineering, cloud infrastructure, or IT operations with a data/analytics component.
• Strong data/analytics skills including SQL, BI dashboards, trend analysis, and forecasting.
• Experience with Databricks and monitoring workload performance and consumption.
• Hands-on capacity planning and performance monitoring in Azure and/or AWS.
• Observability tooling experience (Dynatrace) and turning telemetry into insight.
• Bachelor’s in IT/CS/Data or related field, or equivalent combination.

Responsibilities

• Own cloud capacity planning and forecasting across Azure and AWS.
• Partner with data platform and EOC teams to optimize Databricks workload performance and cost.
• Define and track performance baselines, KPIs, and SLAs across systems.
• Analyze telemetry to set baselines and surface anomalies.
• Build dashboards in Power BI and ServiceNow Performance Analytics.

Skills

SQL & BI dashboards

Databricks experience

Cloud infrastructure monitoring

Dynatrace observability

Python scripting

Education

Bachelor’s in IT, CS, Data/Analytics

Tools

Databricks

Dynatrace

ServiceNow

Power BI

Azure/AWS

Job description

Subway is seeking an Engineer, Capacity & Performance Management to ensure our cloud estate (Azure, AWS, Databricks) runs reliably and cost-effectively. You will forecast demand, model capacity, tune performance, and optimize consumption using telemetry from Dynatrace, ServiceNow, and platform metrics.

You will collaborate with Data Engineering, EOC, and the ServiceNow team to translate telemetry into dashboards, recommendations, and cost-optimized strategies across reliability operations.