Cloud Billing & Support Specialist

Vultr; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Insurance premiums covered

401(k) with company match

Professional development reimbursement

Paid time off + holidays

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Wellable well-being program

Job summary

Vultr is seeking a highly motivated Customer Support Representative in the United States to help deliver exceptional service while resolving account and billing issues. The ideal candidate is customer-centric, detail-oriented, and capable of handling high ticket volumes with urgency and clarity.

This role requires strong communication skills, the ability to multi-task, and a proactive attitude. You will join a fast-growing team supporting cloud compute, storage, and related services.

Qualifications

• 1+ years of experience resolving billing and account issues in a high-volume contact center.
• Strong customer service skills and the ability to communicate clearly in high-pressure situations.
• Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities.
• Strong written and verbal communication skills, including the ability to explain complicated billing issues and policies clearly to customers.

Responsibilities

• Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.
• Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.
• Troubleshoot account and billing issues by reviewing account subscriptions, billing statements, and platform data using established procedures and documentation.
• Manage multiple tickets and prioritize tasks efficiently with a sense of urgency while maintaining a positive customer support experience.
• Document and summarize interactions and resolutions accurately.
• Develop proficiency in Vultr’s products, services, billing rates, and procedures.
• Follow established workflows and contribute to process improvements.
• Maintain high customer satisfaction scores (CSAT) while meeting performance metrics.
• Meet performance metrics such as ticket resolution time and first contact resolution rate (FCR).
• Participate in ongoing training and development opportunities.
• Participate in a 24/7 team-based operations environment, including scheduled shift coverage as determined by business needs.

Skills

Customer service

Communication

Time management

Problem solving

English proficiency

Job description

Vultr is seeking a highly motivated Customer Support Representative in the United States to help deliver exceptional service while resolving account and billing issues. The ideal candidate is customer-centric, detail-oriented, and capable of handling high ticket volumes with urgency and clarity.

This role requires strong communication skills, the ability to multi-task, and a proactive attitude. You will join a fast-growing team supporting cloud compute, storage, and related services.