Cloud Analytics & Operations Specialist

MAXIMUS

Charlotte (NC)

On-site

USD 50,000 - 80,000

Full time

9 days ago

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Job summary

MAXIMUS Technology and Consulting Services (TCS) seeks an experienced Cloud and IT Operations Analyst to optimize cloud performance, cost, and governance across AWS and Azure. You will develop dashboards, monitor reliability, and support ITSM/ITOM reporting to leadership.

The role emphasizes collaboration with cloud engineers, architects, and cross-functional teams to drive continuous improvement, manage DR activities, and ensure compliance with enterprise standards in a fast-paced environment.

Qualifications

Bachelor's degree in Information Systems, Business, Data Analytics, Engineering, or a related field (or equivalent experience).
4+ years of experience in business process analysis, cloud analysis, IT operations analysis, or related roles.
Demonstrated experience analyzing cloud environments (AWS and/or Azure), including performance, availability, and operational metrics.
Experience developing reports, dashboards, and data visualizations using tools such as Excel, Power BI, Tableau, or similar.
Proven ability to analyze cloud cost and consumption data and provide actionable insights for optimization.
Experience supporting ITSM/ITOM processes, including incident, change, and service performance reporting.
Familiarity with enterprise architecture and governance frameworks and ability to support documentation and compliance tracking.
Experience analyzing system performance, monitoring data, and incident trends to support operational improvements.
Experience supporting disaster recovery planning, testing documentation, and continuity tracking.
Ability to develop and maintain process documentation, reports, and governance artifacts.

Responsibilities

Analyze AWS and Azure cloud environments to support provisioning, operations, lifecycle management, and performance monitoring across enterprise platforms.
Evaluate cloud systems for alignment with enterprise architecture and governance standards, partnering with Cloud Engineers and Architects to support system suitability assessments and modernization efforts.
Support operational analysis across cloud platforms, including monitoring trends, incident data, and reliability metrics to identify improvement opportunities.
Develop reports and dashboards to provide visibility into cloud performance, availability, cost, and consumption metrics, supporting data-driven decision making.
Assist in coordinating testing activities related to production deployments, ensuring readiness and alignment with operational and governance requirements.
Support integration of cloud services into ITSM/ITOM processes, including incident, change, and service management reporting.
Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and supporting continuity of operations across cloud and hybrid environments.
Analyze cloud cost and usage trends, identifying optimization opportunities and supporting budget and FinOps-related reporting activities.
Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services.
Collaborate with cross-functional teams to document processes, maintain governance artifacts, and ensure compliance with enterprise policies and standards.