Cloud & AI Security Incident Response Engineer

OpenKrill; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Wiz is seeking a Technical Escalation & Incident Response Engineer to own complex technical escalations and drive Product Incident Response. You will serve as the primary technical bridge between customer-facing teams, Product and R&D, identifying systemic risks early while keeping regulated and commercial environments in sync.

You will collaborate with the Business & Systems Resilience team during incidents affecting federal agencies, providing technical context for impact assessments, agency

Qualifications

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.
• Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.
• Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.
• Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.
• Strong written and verbal communication skills, with the ability to explain technical findings to different audiences.

Responsibilities

• Triage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up.
• Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with clear evidence and recommended next steps.
• Where eligible, partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure.
• Help keep the commercial and FedRAMP/IL4 environments aligned, tracking features, fixes, configurations, and processes while meeting compliance and data-separation requirements.
• Own the documentation, troubleshooting guidance, and run books that come out of your work, and improve escalation processes, severity criteria, field enablement, and operational metrics.
• Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
• Build monitoring and scheduled checks that surface degradation and silent failures before customers report them.
• Run back-office operations, including tenant provisioning, licensing and entitlements, access changes, and configuration updates, safely and with a full audit trail.

Skills

Technical escalations

Production support

SRE

Incident response

Troubleshooting logs

Automation tooling

Communication skills

Education

Bachelor's degree

Tools

Cloud monitoring tools

Logging/Tracing tools

Automation scripting

AI-assisted workflows

Job description

Wiz is seeking a Technical Escalation & Incident Response Engineer to own complex technical escalations and drive Product Incident Response. You will serve as the primary technical bridge between customer-facing teams, Product and R&D, identifying systemic risks early while keeping regulated and commercial environments in sync.

You will collaborate with the Business & Systems Resilience team during incidents affecting federal agencies, providing technical context for impact assessments, agency