AI-Driven Cloud Security Incident Engineer

Wiz; New York (NY); On-site; USD 130,000 - 210,000; Full time

Job summary

Wiz is seeking a Technical Escalation & Incident Response Engineer in New York. You will own complex technical escalations, drive incident response, and serve as the bridge between customer-facing teams and R&D.

You’ll manage federal agency incidents, ensure compliance, and develop AI-assisted tooling for escalation and investigation. In this role you will triage, investigate, and coordinate with multiple stakeholders to prevent repeats, while maintaining an audit trail for back-office and

Qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.
• Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.
• Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.
• Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.
• Strong written and verbal communication skills, with the ability to explain technical findings to different audiences.

Responsibilities

• Triage and own complex escalations from intake to resolution with investigation and documentation.
• Identify recurring patterns, assess blast radius, and provide evidence-based next steps.
• Partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting notifications, root cause analyses, and corrective actions.
• Help keep commercial and FedRAMP/IL4 environments aligned with features, fixes, configurations, and processes while meeting compliance and data-separation requirements.
• Own documentation, run books, and improve escalation processes, severity criteria, and operational metrics.
• Build compliant AI-assisted tools for escalation intake, investigation, classification, routing, correlation, and summarization.
• Build monitoring and scheduled checks that surface degradation and silent failures before customers report them.
• Run back-office operations including tenant provisioning, licensing, entitlements, access changes, and configuration updates with full audit trail.

Skills

Cloud troubleshooting

APIs & networking

Incident response

Automation tooling

Communication skills

Education

Bachelor’s degree in Engineering/CS or related field

Job description

Wiz is seeking a Technical Escalation & Incident Response Engineer in New York. You will own complex technical escalations, drive incident response, and serve as the bridge between customer-facing teams and R&D.

You’ll manage federal agency incidents, ensure compliance, and develop AI-assisted tooling for escalation and investigation. In this role you will triage, investigate, and coordinate with multiple stakeholders to prevent repeats, while maintaining an audit trail for back-office and