Technical Escalation & Incident Response Engineer

Wiz, Inc.; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Wiz, Inc. is seeking a Technical Escalation & Incident Response Engineer in New York to own complex technical escalations and lead Product Incident Response.

You will bridge customer-facing, Product, and R&D teams, identifying systemic risks and aligning regulated and commercial environments. You will collaborate with the Business & Systems Resilience team during incidents affecting federal agencies, providing technical context for impact assessments, communications, incident reporting, and

Qualifications

• Bachelor's degree or equivalent practical experience in engineering, CS, or related field.
• 5 years of experience in technical escalations, production support, SRE, incident response, or similar.
• Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs and traces.

Responsibilities

• Triage and own complex escalations from intake through resolution, including investigation and documentation.
• Assess impact, route appropriately, communicate with stakeholders, and drive fixes.
• Coordinate with FedRAMP/IL4 teams during incidents affecting federal agencies for notifications and root cause analyses.
• Keep commercial and regulated environments aligned, tracking features, fixes, configurations, and data separation requirements.
• Own run books, playbooks, and escalation processes to improve operational metrics and severity criteria.
• Build compliant AI-assisted tools for escalation intake, investigation, routing, and summarization.
• Run back-office operations like tenant provisioning, licensing, entitlements, and access changes with full audit trails.

Skills

SRE experience

Incident response

Automation scripting

Troubleshooting APIs

Technical writing

Education

Bachelor's degree in Engineering/Computer Science

Tools

Logging tools

Monitoring tools

Automation tools

Job description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.
• Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.
• Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.
• Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.
• Strong written and verbal communication skills, with the ability to explain technical findings to different audiences.

Preferred qualifications

• Experience with cloud security products or cybersecurity.
• Familiarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews.
• Experience building AI-based tools for technical investigation, triage, routing, summarization, or trend detection.
• Experience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling.

About the job

As a Technical Escalation & Incident Response Engineer, you will own complex technical escalations and drive Product Incident Response. Serving as the primary technical bridge between customer-facing, Product & R&D teams, you will identify systemic risks early and keep regulated and commercial environments in sync. You will also partner with the Business & Systems Resilience team during incidents affecting federal agencies, providing the technical context needed for impact assessments, agency communications, incident reporting, and corrective actions..

Responsibilities

• Triage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up.
• Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with clear evidence and recommended next steps.
• Where eligible, partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure.
• Help keep the commercial and FedRAMP/IL4 environments aligned, tracking features, fixes, configurations, and processes while meeting compliance and data-separation requirements.
• Own the documentation, troubleshooting guidance, and run books that come out of your work, and improve escalation processes, severity criteria, field enablement, and operational metrics.
• Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
• Build monitoring and scheduled checks that surface degradation and silent failures before customers report them.
• Run back-office operations, including tenant provisioning, licensing and entitlements, access changes, and configuration updates, safely and with a full audit trail.

Applicants must have the legal right to work in the country where the position is based,without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.