Cloud Administrator (Remote)

First American Financial; Fort Mill (SC); Remote; USD 75,000 - 101,000; Full time

Job summary

An established industry player is seeking a Cloud Administrator to ensure the stability and efficiency of their Cloud infrastructure. This role involves performing installations, maintenance, and problem resolution for both on-premise and off-premise Cloud services. The ideal candidate will have a strong technical background with experience in virtualization technologies and a knack for workflow automation. Join a company that values diversity and offers a comprehensive benefits package, including medical, dental, and a 401k plan, while fostering an inclusive workplace culture. Your contributions will directly impact the success of innovative solutions in the mortgage and real estate industries.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

PTO/Sick Leave

Employee Stock Purchase Plan

Qualifications

• 3-5 years of hands-on technical support experience with server and networking infrastructure.
• Ability to develop basic workflow automation using scripting languages.

Responsibilities

• Perform server hardware/software installation and maintenance for Cloud infrastructure.
• Provide problem diagnostic and resolution support for Cloud services.

Skills

Technical Support

Problem-Solving

Analytical Skills

Communication Skills

Organizational Skills

Workflow Automation

Education

Bachelor's Degree

Tools

VMware

Hyper-V

Microsoft Windows Server

Storage Area Networks

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Cloud Administrator role ensures the stability, integrity, and efficient operations of on-premise and off-premise Cloud infrastructure that support core organizational functions. This is achieved by providing on-premise and off-premise computing delivery services through workflow automation, installing and maintaining Cloud infrastructure for on-premise computing, as well as performance monitoring and capacity planning for all Cloud infrastructure. The Cloud Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve technical problems and issues in order to maximize the benefit of IT systems investments.

What You'll Do

1. Receive work assignments through the “ticketing system” or from Lead Administrators and management.
2. Perform server hardware/software installation and maintenance tasks for on-premise Cloud infrastructure, ranging from standard to moderately complex.
3. Perform complex technical tasks with minimal guidance from senior technical personnel.
4. Install and maintain Cloud management tools.
5. Provide problem diagnostic and resolution support.
6. Use Cloud management tools to perform performance monitoring and capacity planning for all Cloud infrastructure.
7. Contribute to the design, development, and implementation of Cloud workflow processes and procedures.
8. Provide guidance and support to internal and external customers on Cloud services and workflow processes.
9. Provide on-call support during off-duty hours on a scheduled/rotating basis.
10. Perform duties outside of normal work hours based on business needs.
11. Work autonomously on assigned installation, maintenance, support, and problem resolution tasks of standard to moderately complex nature.
12. Work on complex technical tasks under guidance from senior-level technical personnel.
13. Contribute to the design, development, and implementation of automated Cloud workflow processes.
14. Work within general departmental guidelines on standard to moderately complex tasks.
15. Collaborate with more experienced team members on complex tasks.
16. Contribute actively to team results and work towards achieving team goals.

What You'll Bring

1. Bachelor's Degree or equivalent work experience.
2. Desired Certifications: Microsoft Windows operating systems, storage area networking, or tool automation; VMware or Hyper-V virtualization technologies.
3. 3-5 years of hands-on technical support experience with X86 server, storage, and networking infrastructure.
4. Experience with virtualization technologies such as VMware or Hyper-V.
5. Knowledge of Microsoft Windows Server OS and Storage Area Networks.
6. Ability to develop basic workflow automation using scripting languages and automation tools.
7. Strong organizational skills to prioritize work.
8. Analytical and problem-solving skills for troubleshooting infrastructure issues.
9. Effective verbal and written communication skills.
10. Ability to work collaboratively as part of a team.

Salary Range: $75,375 - $100,475 Annually

This range is an estimate of the base pay at the time of posting. Pay depends on factors including knowledge, skills, experience, business needs, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion, recognizing it as key to our success. Our People First Culture fosters an authentic and inclusive workplace for all. We encourage you to bring your entire, unique self to work. First American is an equal opportunity employer and offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/sick leave, and other benefits like an employee stock purchase plan.