Cloud Administrator

Adapture; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Adapture is seeking a Cloud Administrator to troubleshoot a broad range of IT issues across Windows and Linux environments, including backups, imaging, patches, and permissions. You will manage client tickets, perform OS/app/hypervisor tasks, monitor events, and participate in after-hours maintenance and incidents.

A Bachelor’s degree plus 5+ years in VMware and cloud environments is expected. Join a team delivering reliable infrastructure services with on-call rotations and cross-functional

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications.
• 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds.
• Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking.
• Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking).
• Basic understanding of public, private and hybrid cloud environments.
• Ability to work flexible hours for emergencies, and participate in on call rotation schedule.

Responsibilities

• Manage client support tickets through to their successful resolution.
• Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.).
• Perform administrative tasks at the operating system, application, and hypervisor level.
• Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents.
• Deliver exceptional experiences to clients in every interaction.
• Perform other duties as required to help the operations team achieve its objectives.

Skills

Windows Server

VMware

Active Directory

Networking

Cloud knowledge

On-call support

OS installation

Education

Bachelor's degree in Computer Science or IT

Tools

VMware vSphere

vSAN

Active Directory

Job description

Cloud Administrators troubleshoot a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers.

Role Responsibilities

• Manage client support tickets through to their successful resolution
• Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
• Perform administrative tasks at the operating system, application, and hypervisor level
• Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents
• Deliver exceptional experiences to clients in every interaction
• Perform other duties as required to help the operations team achieve its objectives

Experience

• Experience in an enterprise or managed services level technology role
• 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds
• Assist with any other infrastructure/team responsibilities and tasks that may be required

Required Experience Knowledge, Skills, and Abilities

• Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
• Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
• Operating system and application installation/configuration
• Basic knowledge of Windows Server operating systems
• Basic understanding of public, private and hybrid cloud environments
• Ability to work flexible hours for emergencies, and participate in on call rotation schedule
• Assist with any other infrastructure/team responsibilities and tasks that may be required
• EDUCATION:
• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications.
• LICENSING AND CERTIFICATIONS (preferred):
• VMware VCP-DV/NV
• CCNA
• NSE4

Education

• Degree in Computer Science, Information Technology, or equivalent experience with Networking, cloud systems, or automation and scripting

Licensing/Certifications

• Technology related certifications and education are a plus.