Closing Specialist

Marriott-International; Palm Desert (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Closing Specialist to assist owners/guests with experiences and ownership contracts, using upselling techniques to maximize revenue while maintaining guest loyalty.

You will answer questions about properties, maintain contact records, support the Sales team, and ensure accurate contract paperwork, with a flexible schedule including weekends and holidays.

Qualifications

• Flexible schedule including weekends and holidays.
• Must be able to reach overhead, bend, twist, and stand for extended periods.

Responsibilities

• Answer Owner questions regarding the use of properties and location amenities; make recommendations based on owner information.
• Develop and maintain records on customer contacts and use that information to support follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.

Job description

Are you looking for a place where meaningful moments are made together?We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit eligibility will vary by positionAs a Specialist Closing, a typical day will include:Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Closing Specialist:Available to work a flexible schedule to include weekends and holidays.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.