Closing Operations Specialist

Snapdocs; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a rapidly growing company disrupting the residential mortgage market as a Closing Operations Specialist. This remote role involves supporting product transactions and ensuring smooth experiences for users. Ideal candidates are detail-oriented, empathetic, and self-motivated, thriving in a fast-paced environment. Snapdocs offers a comprehensive benefits package for full-time employees.

Benefits

Excellent medical, dental, and vision coverage

401(k) with up to 4% company match

16 weeks of paid parental leave

Flexible Paid Vacation Time Off + 10 Sick Days

Generous Accrued Paid Vacation Time Off

Summer & Winter Break + 9 Holidays per year

Healthcare and Dependent Care FSA

HSA Employer Contribution

$15K Family Building Benefit

Life and Disability Insurance

Qualifications

• 1-2 years of related customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Provide product support and assist with mortgage closing documents.
• Perform tasks in the document processing queue including classifications and QC.

Skills

Detail oriented

Empathetic

Self-motivated

Customer service experience

Education

High school diploma

Job description

Join to apply for the Closing Operations Specialist role at Snapdocs

Join to apply for the Closing Operations Specialist role at Snapdocs

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in…

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed
  
  
  
  

Behaviors/Attributes for ADA and employee relations purposes:

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict
  
  

Minimum Qualifications:

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
  
  

Knowledge/Skills/Competencies:

• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality
• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment
  
  

This is a remote role, please take note the working hours will be 10:30am-7pm MST Monday-Friday.

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate's experience and qualifications.

At Snapdocs, we believe our differences make us stronger. We're building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being
  
  

Please note: Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Snapdocs by 2x

Sign in to set job alerts for “Operational Specialist” roles.

National Service Operations Support Manager

Denver, CO $35,000.00-$40,000.00 2 weeks ago

Franchise Business Coach - Startup Specialist, Camp Bow Wow

Strategic Analyst Parcel Insights & Operations- REMOTE

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.