CLM Application Analyst

Texas Health Resources; Arlington (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Position

Mentorship and leadership resources

Comprehensive training

Job summary

Texas Health Resources is seeking a CLM Application Analyst to manage configuration, user access, and security across the Icertis CLM platform. This hybrid role in Arlington involves coordinating releases and ensuring end-user satisfaction.

You will lead data and workflow updates, work with stakeholders, and ensure documentation and testing align with business requirements. Strong ITIL knowledge and 4+ years of CLM experience are preferred.

Qualifications

• 4 years of contract lifecycle management application administration experience.
• Icertis CLM functional experience preferred.
• Strong customer service and problem-solving skills.
• Knowledge of user and security management principles.
• Familiarity with ITIL or ITSM frameworks.

Responsibilities

• Lead updates to configuration, document requirements, and support testing for CLM. Promote configuration to upper environments.
• Coordinate Icertis release updates and testing for new features.
• Create, provision, de-provision, and manage user accounts and groups with proper privileges.
• Configure security groups and privileges based on contract types and user roles.
• Manage organizational structure and master data in CLM to align with business needs.
• Provide timely user support and act as liaison with vendor support teams.

Skills

Customer service

Independent work

Team collaboration

Problem solving

Education

Bachelor's degree in Computer Science or IT

Tools

Icertis CLM

ITIL/ITSM knowledge

Job description

CLM Application Analyst

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (Hybrid work allowed at manager's discretion)

Department Highlights

• Hybrid Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

What You Will Do

Configuration Management: Lead updates to configuration. Document requirements, update configuration, support testing, and promote configuration to upper environment. Update current contract types, templates, data attributes, and workflows to meet end user requirements, or build new ones. Coordinate enhancement requests into 2-week sprints and deliver consistent updates to the application. 30%

Release Management: Coordinate with stakeholders to manage Icertis release updates, impacts to configuration and process, knowledge sharing, and testing in preparation for new features and functionality. 10%

User Management: Create, provision, de-provision, and manage user accounts and groups. Assign roles and privileges to ensure appropriate access levels. Provide technical support to users, troubleshoot issues, and ensure timely resolution of application-related problems. Act as liaison between Texas Health and Icertis technical customer support teams. 20%

Security Management: Configure and manage security settings, including creating security groups and assigning privileges based on contract types and user roles. 20%

Organization Management: Manage the organizational structure, including units and groups, to align with business needs. 10%

Data Management: Perform tasks such as managing master data tables, uploading legacy documents, deleting agreements, and syncing documents linked to agreements. 10%

What You Need

Education

Bachelor's Degree Computer Science, Information Technology, or a related field Req

Experience

4 Years 4 years contract lifecycle management application administration experience. Req

Icertis CLM Functional Experience preferred

Skills

Strong customer service skills. Proven experience as an Application Administrator or similar role, preferably with Icertis or other contract management systems. Strong understanding of user and security management principles. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Knowledge of contract management processes and best practices. Familiarity with ITIL or other IT service management frameworks.

Supervision

Individual Contributor

Physical Demands

Sedentary

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.