Job Title: Cosmetic Beauty Advisor
The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
Responsibilities
- Sales:
- Meet or exceed personal sales per hour goals
- Demonstrate excellent selling skills and customer service as a role model
- Execute successful promotions and special events, pre-sells, GWP’s
- Drive sales through customer clienteling
- Collaborate with store management to optimize business-to-business opportunities
- Achieve assigned sales line goals
- Identify and reduce shrinkage in the area
- Customer Service:
- Meet or exceed SPH (Sales Per Hour) goals
- Meet or exceed credit application goals
- Thank each customer by name following a purchase
- Handle transactions efficiently and accurately
- Provide high-level customer service to support Customer Satisfaction Surveys (CSS)
- Build and maintain a customer clientele base
- Record and protect personal customer information
- General Responsibilities:
- Maintain store floor and stock areas according to standards in presentation and hygiene
- Unpack and store new merchandise promptly, ensuring access is not obstructed
- Set up signage for promotional events timely
- Follow procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTVs
- Maintain professional dress standards and appearance
- Cooperate with team members and management
- Adhere to store policies on attendance, tardiness, and conduct
- Accept additional duties as needed during busy times or upon request
- Assist with non-sell duties as assigned by management
Minimum Education & Experience
- No formal education required
- Retail experience preferred
- Excellent communication skills
- Flexible schedule including evenings and weekends
Physical Requirements
- Use of computer, telephone, and related equipment
- Hand manipulation for removing sensor tags
- Push/pull stock carts weighing 100-500 pounds
- Reach above and below shoulder level, lift 25-50 pounds
- Apply treatments/make-up to customers' faces