Clinical Unit Clerk & Patient Services Specialist

SmartRecruiters, Inc.; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health seeks an administrative clerk to support an assigned clinical area. Responsibilities include greeting patients, scheduling, and handling inquiries; performing clerical tasks; and assisting clinical staff with daily operations.

The role emphasizes clear communication with patients, families, and care teams, plus basic tech support and safety checks to maintain smooth patient flow.

Qualifications

• High School diploma or GED required or 1 year of related experience.
• BLS certification preferred.
• Medical terminology and strong computer skills preferred.
• Hospital experience as a unit clerk preferred.

Responsibilities

• Greets patients, visitors, and new admissions; schedules appointments and answers inquiries.
• Performs general clerical duties including filing, email, mail distribution; creates reports.
• Communicates with patients, families, physicians and healthcare team members about patient care.
• Performs unit safety checks and assists with patient needs and escalates as needed.
• May assist with meals, trays, activities, and transporting patients/residents.
• May stock supplies and keep units and patient rooms clean and orderly.
• May maintain staff schedules and timekeeping as assigned.

Skills

Administrative skills

Communication

Computer skills

Customer service

Education

High School diploma or GED

BLS certification

Job description

Henry Ford Health seeks an administrative clerk to support an assigned clinical area. Responsibilities include greeting patients, scheduling, and handling inquiries; performing clerical tasks; and assisting clinical staff with daily operations.

The role emphasizes clear communication with patients, families, and care teams, plus basic tech support and safety checks to maintain smooth patient flow.