Clinical Support & Patient Care Assistant

Henry Ford Health; Novi (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

Henry Ford Health in Novi, MI is seeking a compassionate Medical Support Assistant to be the backbone of our clinical operations, performing a blend of administrative and clinical tasks to support patient care.

You will greet patients, escort them to examination rooms, obtain medical histories, record vitals, prepare rooms, and assist providers while maintaining HIPAA-compliant records and coordinating scheduling and communications.

Qualifications

• High school diploma or GED required.
• Current BLS-C certification or successful completion by orientation end.
• Excellent communication with patients, families, and team members.
• Maintain patient confidentiality and HIPAA compliance.
• Proficient multitasking in a fast-paced healthcare setting.
• Strong organizational and time-management skills.

Responsibilities

• Greet patients warmly and professionally.
• Escort patients to examination rooms and answer questions.
• Obtain and document accurate medical histories.
• Measure and record vital signs; report findings to clinicians.
• Prepare exam rooms with necessary equipment and supplies.
• Assist providers during examinations and procedures.
• Maintain detailed, confidential medical records.
• Handle scheduling, data entry, and patient communications.
• Restock supplies and keep the workspace clean and organized.
• Respond to patient requests with empathy and promptness.

Skills

Communication

HIPAA compliance

Multitasking

Organization

Education

High school diploma or GED

BLS-C certification

CMA/CCMA certification

Tools

EHR systems

Administrative software

Job description

Henry Ford Health in Novi, MI is seeking a compassionate Medical Support Assistant to be the backbone of our clinical operations, performing a blend of administrative and clinical tasks to support patient care.

You will greet patients, escort them to examination rooms, obtain medical histories, record vitals, prepare rooms, and assist providers while maintaining HIPAA-compliant records and coordinating scheduling and communications.