Teletriage Clinical Support Specialist

Eventus WholeHealth; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Eventus WholeHealth seeks a detail-oriented Provider Support specialist to assist clinical teams delivering tele-triage services and care coordination for medically vulnerable adults. The role focuses on documenting encounters, reconciling medications, entering test results, and communicating with PCPs and facilities to support timely patient care.

Experience with medical scribing preferred and a high school diploma is required; typing speed of 45 wpm or more is expected to ensure rapid

Qualifications

• High School Diploma or equivalency.
• Typing speed of 45wpm or greater.
• Medical Scribing experience preferred.

Responsibilities

• Prepare clinical documentation for the provider as requested.
• Complete basic opening of encounter notes for acute Tele Triage visits.
• Perform medication reconciliation for patients seen in acute Tele Triage visits.
• Enter lab and imaging results into patient’s chart.
• Document appropriate triage note encounter and time for CCM services.
• Send updates to PCPs for patients that are triaged.
• Make phone calls to facilities to gather information for the provider.
• Check all forms of communications several times daily; primarily using TeleMedIQ.
• Inform patient and family of recent visits, new orders and defer to provider when needed.
• Communicate transitions of care to Tele Triage team to enhance patient care and education.

Skills

Typing 45 wpm

Medical Scribing

Education

High School Diploma or equivalency

Job description

Position Summary

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.

Provider Support

• Ensure that all clinical providersare able to focus on triaging and taking care of patients
• Prepareclinical documentation for the provider as requested
• Completebasic opening of encounternotefor acute Tele Triage visits
• Perform medication reconciliation on patientswho are being seen for acute Tele Triage visits
• Enter lab and imaging results into patient’s chart
• Document appropriate triage note encounter and timeforCCMservices
• Send updates to PCPs for patients that are triaged
• Make phone calls to facilities to gather information for provider
• Check all forms of communicationseveral times daily to ensure patient needs are met. Primarily will be using Telemediq.
• Inform patientand family ofrecent visits, new orders and defer to provider when needed
• Communicate transitions of care to Tele Triage team to enhancepatient care and education

Qualifications/Education

• High School Diploma or equivalency
• Typing speed of 45wpm or greater
• Medical Scribing experience preferred

Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.