Patient Triage & Care Coordination Specialist

ADP, Inc.; Las Cruces (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP, Inc. in Las Cruces, NM seeks a Clinical Triage Specialist to serve as frontline clinical support for patients, caregivers, providers, and care team members.

You will receive, document, prioritize, and route patient calls, messages, and care-related requests, working within established protocols to protect nursing capacity and ensure timely responses. You will escalate urgent concerns, maintain accurate documentation, and support patient access and continuity of care.

Qualifications

• Knowledge of medical terminology and Medical Assistant scope of practice.
• Strong patient communication and customer service skills.
• Proficiency with EHRs, MS Office, telephony, and patient engagement platforms.

Responsibilities

• Serve as frontline clinical support, receiving, documenting and routing patient calls and messages.
• Escalate concerns requiring nursing assessment or provider judgment.
• Maintain accurate documentation and support patient access and continuity of care.

Skills

Medical terminology

Medical Assistant scope

Patient communication

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Prioritization

Attention to detail

Clinical problem solving

EHR proficiency

Microsoft Office

Patient engagement

Telephony systems

Electronic communications

Education

Healthcare credential (CMA/RMA/CCMA)

Tools

EHR systems

Microsoft Office

Telephony systems

Electronic communication tools

Job description

ADP, Inc. in Las Cruces, NM seeks a Clinical Triage Specialist to serve as frontline clinical support for patients, caregivers, providers, and care team members.

You will receive, document, prioritize, and route patient calls, messages, and care-related requests, working within established protocols to protect nursing capacity and ensure timely responses. You will escalate urgent concerns, maintain accurate documentation, and support patient access and continuity of care.