Strategic Director, Clinical Support & Operations

Electronic Caregiver, Inc.; Las Cruces (NM); On-site; USD 110,000 - 170,000; Full time

Job summary

Electronic Caregiver, Inc. in Las Cruces, NM, is seeking a Director of Clinical Support & Operations to provide strategic and operational leadership for clinical support functions, ensuring efficient communication between patients, MAs, nurses, and the care team.

You will oversee the MA team as the primary call buffer for nursing, establish workflows, performance standards, staffing, scheduling, and develop KPIs to improve patient access, reduce interruptions, and align with clinical standards.

Responsibilities

• Provide strategic and operational leadership for clinical support functions.
• Lead, supervise, coach, and develop the Medical Assistant team.
• Oversee the MA team serving as the primary call buffer for nurses.
• Establish standardized processes for handoffs, follow-up, escalation, and tracking.
• Develop staffing models based on call volume and patient needs.

Skills

Strategic Leadership

Operational Leadership

Clinical Workflow Management

Care Coordination

Team Development

Performance Management

Workforce Planning

Quality Improvement

Data-Driven Decision Making

Process Improvement

HIPAA Knowledge

Healthcare Operations

Communication

Job description

Electronic Caregiver, Inc. in Las Cruces, NM, is seeking a Director of Clinical Support & Operations to provide strategic and operational leadership for clinical support functions, ensuring efficient communication between patients, MAs, nurses, and the care team.

You will oversee the MA team as the primary call buffer for nursing, establish workflows, performance standards, staffing, scheduling, and develop KPIs to improve patient access, reduce interruptions, and align with clinical standards.