Clinical Triage Nurse – Access Center (LPN/RN)

St. Luke's University Health Network; Allentown (Lehigh County); Presencial; USD 52 000 - 62 000; Tempo integral

Resumo da oferta

St. Luke’s University Health Network is seeking a compassionate Licensed Practical Nurse to join our Access Center as a Clinical Triage Specialist (CTS).

You will provide first-level clinical triage for patient calls, using established protocols to determine appropriate care and escalation paths. The role requires an active LPN license in PA/NJ or compact state, with a minimum of two years of healthcare experience.

Qualificações

• Graduate of an accredited nursing program.
• Active LPN licensure in PA and NJ or compact state.
• Two years healthcare experience; customer service in a contact center preferred.

Responsabilidades

• Answer phones and prioritize clinical triage calls following protocols.
• Verify patient demographics and update electronic health records.
• Provide first-level clinical triage and escalate to RN as needed.
• Respond to electronic patient messages and prioritize care.
• Deliver a positive patient experience and resolve issues within scope.
• Maintain productivity, schedule adherence, and quality standards.
• Coordinate with other Access Center teams and practices on patient needs.
• Perform other related duties as assigned.

Conhecimentos

Clinical triage

Customer service

Phone support

EHR data entry

Formação académica

LPN license PA/NJ

Ferramentas

EHR systems

Descrição da oferta de emprego

St. Luke’s University Health Network is seeking a compassionate Licensed Practical Nurse to join our Access Center as a Clinical Triage Specialist (CTS).

You will provide first-level clinical triage for patient calls, using established protocols to determine appropriate care and escalation paths. The role requires an active LPN license in PA/NJ or compact state, with a minimum of two years of healthcare experience.