Clinical Treatment Coord IV

University of Rochester; United States; On-site; USD 30,000 - 43,000; Full time

Job summary

The University of Rochester in Henrietta, NY is seeking a full-time Patient Care Coordinator to support the OBGYN REIU department. The role focuses on coordinating patient care activities, communicating with patients and families, and ensuring timely delivery of services.

You will develop and monitor treatment plans with healthcare providers, manage scheduling and clinical documentation, and work with interdisciplinary teams to improve patient outcomes.

Qualifications

• Associate's degree required or equivalent combination of education and experience

Responsibilities

• Coordinates patient care activities and ensures timely and accurate delivery of services.
• Acts as the primary point of contact for patients and families.
• Develops, implements, and monitors individualized treatment plans in collaboration with healthcare providers.
• Oversees the scheduling and logistics of clinical appointments, procedures, and follow-ups.
• Maintains accurate patient records and clinical documentation.
• Works with interdisciplinary teams to ensure cohesive patient care.
• Analyzes clinical data and generates reports to track patient outcomes.
• Provides guidance and mentorship to lower level coordinators.

Skills

Coordination

Communication

Documentation

Teamwork

Education

Associate's degree

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 500 Red Creek Dr, Ste 220, Henrietta, New York, United States of America, 14623

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 910152 OBGYN REIU

Work Shift: UR - Day (United States of America)

Range: UR URG 106 H

Compensation Range: $21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL PURPOSE:

Serves as a liaison between the organization, patient and their families, where appropriate. Explains procedures and associates costs with patients and potential patients. Communicates the organization's policies and procedures to patients and explains problems, questions and concerns to appropriate staff. Coordinates with proper staff to ensure appropriate patient care is provided.

ESSENTIAL FUNCTIONS

• Coordinates patient care activities and ensures timely and accurate delivery of services. Acts as the primary point of contact for patients and their families, addressing concerns and facilitating communication between all parties involved.
• Develops, implements, and monitors individualized treatment plans in collaboration with healthcare providers.
• Oversees the scheduling and logistics of clinical appointments, procedures, and follow-ups. Manages clinical documentation and ensures accuracy and completeness of patient records. Monitors and evaluates clinical processes to identify areas for improvement and makes recommendations to supervisor for improvements.
• Works closely with interdisciplinary teams, including physicians, nurses, social workers, and administrative staff, to ensure cohesive patient care. Facilitates effective communication between healthcare providers, patients, and families.
• Analyzes clinical data and generates reports to track patient outcomes, process efficiency, and other relevant metrics. Utilizes data to inform decision-making.
• Advocates for patient needs and preferences, ensuring their voice is heard in the treatment planning process. Provides education and support to patients and their families regarding treatment options, procedures, and self-care.
• Provides guidance, mentorship, and support to lower level coordinators. May conduct training sessions and complete performance evaluations for staff members. May participate in quality improvement initiatives and project management activities.
• Ensures all clinical activities adhere to relevant healthcare regulations, standards, and best practices. Maintains up-to-date knowledge of regulatory changes and integrates them into practice as needed.
• Other duties as assigned.

Minimum Education & Experience

Associate's degree required or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.