Clinical Treatment Coord IV

001 University of Rochester; United States; On-site; USD 30,000 - 43,000; Full time

Job summary

University of Rochester is seeking a full-time coordinator in Henrietta, NY to serve as a liaison between patients, families, and healthcare staff. You will explain procedures and costs, coordinate care, and ensure accurate documentation and timely communication across departments.

The role supports OBGYN REIU's care delivery, with responsibilities spanning scheduling, care coordination, and patient education. A flexible, patient-centered approach is essential for success.

Qualifications

• Associate's degree or equivalent combination of education and experience.

Responsibilities

• Coordinates patient care activities and ensures timely delivery of services.
• Acts as the primary point of contact for patients and their families, addressing concerns and facilitating communication.
• Develops, implements, and monitors individualized treatment plans in collaboration with healthcare providers.
• Oversees the scheduling and logistics of clinical appointments, procedures, and follow-ups.
• Maintains clinical documentation and ensures accuracy and completeness of patient records.

Skills

Patient coordination

Interdisciplinary collaboration

Education

Associate's degree

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 500 Red Creek Dr, Ste 220, Henrietta, New York, United States of America, 14623

Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910152 OBGYN REIU Work Shift: UR - Day (United States of America) Range: UR URG 106 H Compensation Range: $21.78 - $30.53 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

• GENERAL PURPOSE: Serves as a liaison between the organization, patient and their families, where appropriate.
• Explains procedures and associates costs with patients and potential patients.
• Communicates the organization's policies and procedures to patients and explains problems, questions and concerns to appropriate staff.
• Coordinates with proper staff to ensure appropriate patient care is provided.

ESSENTIAL FUNCTIONS

• Coordinates patient care activities and ensures timely and accurate delivery of services.
• Acts as the primary point of contact for patients and their families, addressing concerns and facilitating communication between all parties involved.
• Develops, implements, and monitors individualized treatment plans in collaboration with healthcare providers.
• Oversees the scheduling and logistics of clinical appointments, procedures, and follow-ups.
• Manages clinical documentation and ensures accuracy and completeness of patient records.
• Monitors and evaluates clinical processes to identify areas for improvement and makes recommendations to supervisor for improvements.
• Works closely with interdisciplinary teams, including physicians, nurses, social workers, and administrative staff, to ensure cohesive patient care.
• Facilitates effective communication between healthcare providers, patients, and families.
• Analyzes clinical data and generates reports to track patient outcomes, process efficiency, and other relevant metrics.
• Utilizes data to inform decision-making.
• Advocates for patient needs and preferences, ensuring their voice is heard in the treatment planning process.
• Provides education and support to patients and their families regarding treatment options, procedures, and self-care.
• Provides guidance, mentorship, and support to lower level coordinators.
• May conduct training sessions and complete performance evaluations for staff members.
• May participate in quality improvement initiatives and project management activities.
• Ensures all clinical activities adhere to relevant healthcare regulations, standards, and best practices.
• Maintains up-to-date knowledge of regulatory changes and integrates them into practice as needed.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree required Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.