Clinical Treatment Coordinator

University of Rochester; City of Rochester (NY); Presencial; USD 29.425 - 41.190; Jornada completa

Descripción de la vacante

The University of Rochester is hiring for a position that requires complex administrative duties in support of the Oral Medicine clinic. Responsibilities include coordinating patient visits, managing treatment plans, and collaborating with care teams. Applicants must have an Associate's degree and 3+ years of relevant experience in a medical office setting. Familiarity with systems like Epic and Microsoft Office is preferred. This role is crucial for ensuring effective communication and support for patients and clinicians alike.

Formación

• Associate's degree in a related field required.
• At least 3 years of high-level administrative medical office experience required.
• Strong working knowledge of computer-based systems preferred.

Responsabilidades

• Perform complex administrative duties in support of the Oral Medicine clinic.
• Serve as liaison, appointment coordinator, and patient advocate.
• Collaborate with care team members for superior communication.

Conocimientos

Administrative medical office experience

Customer service skills

Communication skills

Ability to work in a fast-paced environment

Knowledge of computer-based systems

Educación

Associate’s degree in related field

Herramientas

Epic

axiUm

Zoom

Microsoft Office

Descripción del empleo

Job Location (Full Address)

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening

Worker Subtype: Regular

Time Type

Full time

Scheduled Weekly Hours

37.5

Department

920700 EIOH Finance & Admin

Work Shift

UR - Day (United States of America)

Range

UR URG 106 H

Compensation Range

$21.36 - $29.90

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL PURPOSE: With minimal direction and considerable latitude for independent judgment, performs complex administrative duties in support of the Oral Medicine clinic and research activities. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to scheduling, treatment, care and follow-up. Maintains expert level understanding of the Oral Medicine division. Trains new staff members. Assists in clinical research activities.

Essential Functions

Patient Liaison

• Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits, treatment plans and patient requests. Explains the procedures and associated costs with the patients. Communicates the department’s policies and procedures to patients. Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests.

Care Coordinator

• Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes. May perform complex appointment scheduling, linking referrals and ancillary services. Communicate with internal and external referring providers and associated physicians and dentists. Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery).
• Ensures ancillary testing and other specialty referrals have been executed and results received. Coordinates and obtains all imaging, photos, blood work, pertinent documents, etc.
• Coordinates the scheduling for telehealth visits. Communicates with remote patients, provides patient with an introduction to Oral Medicine, obtains all required medical documents.
• Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate.
• Assists with treatment follow up reports, and patient waiting list updates.
• Assists with clinic inventory, obtains quotes for required equipment, and tracks orders.
• Performs other duties for Oral Medicine Chair as directed, including working on quality assurance, safety monitoring, and other special projects.

Qualifications

• Associate’s degree in related field required.
• At least 3 years of high-level administrative medical office experience required.
• Equivalent combination of education, training and experience required.
• Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred.
• Strong customer service skills (via telephone and in person) required.
• Ability to communicate effectively and professionally required.
• Ability to work well in a fast-paced environment required.
• Ability to work with a diverse patient and provider population required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.