Clinical Trainer

Sonova; Aurora (IL); Remote; USD 98,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan with company match

Life/AD&D insurance

Disability coverage

Paid time off

Job summary

Sonova is seeking a Clinical Trainer to deliver clinical education, product training, and ongoing support to hearing care professionals. You will work with audiologists, dispensers, physicians, universities, and hospitals to ensure the successful use of Phonak solutions. The role is remote/field-based with travel required in the assigned region.

Requirements include Au.D. or Master’s in Audiology and a minimum of 3 years in hearing aid sales, dispensing, or training.

Qualifications

• Doctor of Audiology (Au.D.) or Master's degree in Audiology is required.
• Minimum 3 years of hearing aid sales or dispensing experience in a clinical or training setting.
• Proficiency with Microsoft Office; familiarity with CRM systems and Phonak products is a plus.

Responsibilities

• Deliver clinical training and product demonstrations to hearing healthcare professionals.
• Collaborate with regional sales teams to identify customer needs and support sales initiatives.
• Build relationships with audiologists, dispensers, physicians, and universities in the assigned territory.

Skills

Communication

Presentation

Organization

Travel readiness

Education

Au.D. or M.A. Audiology

Tools

Microsoft Office

CRM systems

Phonak fitting

Job description

Clinical Trainer

Phonak, a brand of Sonova, is seeking a Clinical Trainer to provide clinical education, product training, and ongoing support to hearing healthcare professionals within an assigned region. In this role, you will work closely with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other hearing healthcare partners to support the successful use of Phonak hearing solutions. You will collaborate with regional sales teams, deliver engaging product presentations, and build strong customer relationships while helping hearing care professionals deliver exceptional patient care.

Remote, Field-Based

Responsibilities:

• Deliver clinical training, product demonstrations, and educational presentations to hearing healthcare professionals, supporting new product launches and ongoing product knowledge.
• Partner with regional sales teams to identify customer needs, recommend appropriate Phonak hearing solutions, and support sales initiatives within assigned accounts.
• Build and maintain strong relationships with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other customers throughout the assigned territory.
• Conduct individual and group training sessions, including in-person presentations, virtual training, and remote customer support.
• Represent Phonak at regional, state, and national conferences, customer events, open houses, and educational meetings.
• Meet established customer visit expectations, maintain accurate CRM documentation, and manage territory expenses in accordance with company guidelines.
• Support the onboarding and mentoring of new Clinical Trainers while collaborating with internal teams to ensure customer satisfaction and continued clinical education.

More about you:

• Doctor of Audiology (Au.D.) or Master's degree in Audiology required.
• Minimum of 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment.
• Strong knowledge of hearing aid technology, clinical applications, and hearing healthcare industry practices.
• Excellent communication and presentation skills, with the ability to effectively educate and engage both small and large audiences.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently and manage competing priorities.
• Proficiency with Microsoft Office applications; experience with CRM systems and fitting Phonak products is a plus.
• Willingness and ability to travel frequently throughout the assigned region, including overnight travel of up to 75%.

Travel:

Occasional overnight travel time.

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $97,584 – 105,000 . This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.