Clinical Trainer

Sonova AG; Aurora (IL); Remote; USD 98,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

PTO and paid holidays

Hearing aid discount for employees and

family

Job summary

Phonak, a brand of Sonova, seeks a Clinical Trainer to educate and support hearing care professionals in an assigned region. You will train on products, deliver engaging presentations, and build strong customer relationships to enhance patient care.

Requirements include Au.D. or Master’s in Audiology and 3+ years in hearing care sales or training, with travel up to 75%. A strong knowledge of Phonak products and CRM experience are assets.

Qualifications

• Au.D. or Master’s degree in Audiology required.
• Minimum of 3 years in hearing aid sales, dispensing, or training.
• Strong knowledge of hearing aid technology and clinical practice.
• Excellent communication and presentation skills.
• Proficiency with MS Office; CRM experience; Phonak fitting skills a plus.
• Willingness to travel up to 75%.

Responsibilities

• Deliver clinical training, product demonstrations, and education to professionals.
• Partner with regional teams to identify needs and support sales initiatives.
• Build relationships with audiologists, dispensers, physicians, universities and hospitals.
• Conduct in-person, virtual, and remote training sessions.
• Represent Phonak at conferences, events and meetings.
• Maintain CRM documentation and manage territory expenses.
• Mentor new Clinical Trainers and support internal teams.

Skills

Excellent communication

Public speaking

Travel readiness

CRM experience

MS Office proficiency

Education

Au.D. or Master’s in Audiology

Tools

CRM systems

Phonak products

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Clinical Trainer

166125

Remote, Field-Based

Clinical Trainer

Phonak, a brand of Sonova, is seeking a Clinical Trainer to provide clinical education, product training, and ongoing support to hearing healthcare professionals within an assigned region. In this role, you will work closely with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other hearing healthcare partners to support the successful use of Phonak hearing solutions. You will collaborate with regional sales teams, deliver engaging product presentations, and build strong customer relationships while helping hearing care professionals deliver exceptional patient care.

Responsibilities:

• Deliver clinical training, product demonstrations, and educational presentations to hearing healthcare professionals, supporting new product launches and ongoing product knowledge.
• Partner with regional sales teams to identify customer needs, recommend appropriate Phonak hearing solutions, and support sales initiatives within assigned accounts.
• Build and maintain strong relationships with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other customers throughout the assigned territory.
• Conduct individual and group training sessions, including in-person presentations, virtual training, and remote customer support.
• Represent Phonak at regional, state, and national conferences, customer events, open houses, and educational meetings.
• Meet established customer visit expectations, maintain accurate CRM documentation, and manage territory expenses in accordance with company guidelines.
• Support the onboarding and mentoring of new Clinical Trainers while collaborating with internal teams to ensure customer satisfaction and continued clinical education.

More about you:

• Doctor of Audiology (Au.D.) or Master's degree in Audiology required.
• Minimum of 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment.
• Strong knowledge of hearing aid technology, clinical applications and hearing healthcare industry practices.
• Excellent communication and presentation skills, with the ability to effectively educate and engage both small and large audiences.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently and manage competing priorities.
• Proficiency with Microsoft Office applications; experience with CRM systems and fitting Phonak products is a plus.
• Willingness and ability to travel frequently throughout the assigned region, including overnight travel of up to 75%.

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

What we offer :

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Hearing aid discount for employees and family
• Internal social recognition platform

This role's pay range is between: $97,584 – 105,000 . This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.