Clinical Team Lead

Quest Financial; Charlotte (NC); On-site; USD 36,000 - 41,000; Full time

Job summary

Quest Financial in Charlotte, NC is seeking a Clinical Team Lead / Clinic Manager to oversee day-to-day clinic operations while remaining hands-on with patient care.

This direct-hire role requires a Medical Assistant background and experience leading clinical or office staff, with on-site responsibilities and a focus on patient experience.

Responsibilities include managing team, scheduling, audits, EMR documentation, and ensuring smooth patient flow.

Qualifications

• 3+ years of leadership experience overseeing Medical Assistants, clinical staff, or office staff.
• Completion of an accredited Medical Assistant program required.
• CMA or RMA certification strongly preferred.
• Experience with EMR systems and clinical documentation.

Responsibilities

• Oversee daily clinic operations and ensure efficient patient flow.
• Lead, mentor, and support Medical Assistants and other clinic staff.
• Conduct employee reviews and provide ongoing coaching and feedback.
• Participate in interviewing, hiring, onboarding, and training new team members.
• Serve as the primary resource for staff regarding clinical procedures, workflow, and day-to-day operational needs.
• Remain hands-on with patient care, including rooming patients, obtaining medical histories, taking vitals, and assisting providers.
• Educate patients regarding treatment plans, procedures, medications, and post-visit care.
• Maintain accurate documentation within the EMR system.
• Monitor clinical supplies and ensure exam rooms and patient-care areas are properly maintained.
• Assist with audits, quality improvement initiatives, and clinic compliance.
• Partner with providers and leadership to identify and resolve operational issues.

Skills

Leadership

Communication

Organizational

Problem-solving

Education

Completion of an accredited Medical Assistant program

CMA or RMA certification

Tools

EMR software

Job description

Our client located in Charlotte, NC is looking to add a Clinical Team Lead / Clinic Manager to their team to oversee day-to-day clinic operations while remaining hands-on with patient care.

Direct-Hire

Pay: $26–$30/hour

Charlotte, NC

100% On-site

The ideal candidate will have a strong Medical Assistant background along with previous experience leading Medical Assistants or other clinical/office staff. This individual will serve as the leader of the clinic, helping manage the team, clinical workflow, patient experience, and overall day-to-day operations.

Responsibilities

• Oversee daily clinic operations and ensure efficient patient flow.
• Lead, mentor, and support Medical Assistants and other clinic staff.
• Conduct employee reviews and provide ongoing coaching and feedback.
• Participate in interviewing, hiring, onboarding, and training new team members.
• Serve as the primary resource for staff regarding clinical procedures, workflow, and day-to-day operational needs.
• Remain hands-on with patient care, including rooming patients, obtaining medical histories, taking vitals, and assisting providers.
• Educate patients regarding treatment plans, procedures, medications, and post-visit care.
• Maintain accurate documentation within the EMR system.
• Monitor clinical supplies and ensure exam rooms and patient-care areas are properly maintained.
• Assist with audits, quality improvement initiatives, and clinic compliance.
• Partner with providers and leadership to identify and resolve operational issues.

Qualifications

• Approximately 3+ years of leadership experience overseeing Medical Assistants, clinical staff, or office staff strongly preferred.
• Completion of an accredited Medical Assistant program required.
• CMA or RMA certification strongly preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience working with EMR systems and clinical documentation.
• Ability to balance hands-on patient care with team leadership and clinic management responsibilities.
• Bilingual English/Spanish is a plus, but not required.

This is a great opportunity for an experienced Medical Assistant who has moved into leadership and is ready to take ownership of a clinic while still staying involved in patient care.