Clinic Lead

Golden State Orthopedics and Spine; Walnut Creek (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee PPO medical insurance

401k and Profit-Sharing Program

Paid vacation and holidays

Sick time and floating holidays

Employee discount programs

Internal mobility

Job summary

Golden State Orthopedics and Spine seeks a Clinic Lead to guide clinical operations and staff coordination in a fast-paced orthopedic environment. You will train, coach, and support the team while facilitating communication with leadership and ensuring quality patient care.

Responsibilities include scheduling, KPI development, timecard verification, and inventory management, along with hands-on patient care as needed.

Qualifications

• High school diploma or GED required.
• Lead or management experience preferred.
• Medical Assistant experience required.
• 2 years in medical office setting.
• CMA certificate or equivalent experience.
• 3–5 years MA experience in orthopedic/specialty clinic preferred.
• Minimum 1 year supervisory/management experience.
• Current Medical Assistant certification preferred.
• BLS/CPR certification current.
• Proficiency with EMR systems.
• Solid knowledge of OSHA, HIPAA and infection control.

Responsibilities

• Lead and coordinate clinical operations and staff scheduling.
• Coach and train team members; provide feedback.
• Communicate across team and management; relay feedback.
• Monitor quality standards; report performance to leadership.
• Manage clinic staff schedules; handle time-off and callouts.
• Support staff evaluations and KPI development.
• Assist with patient flow and basic patient care as needed.
• Ensure HIPAA/OSHA compliance and infection control.
• Serve as a resource for new workflows and initiatives.

Skills

Lead or management

Medical Assistant experience

supervisory experience

EMR proficiency

BLS/CPR certification

OSHA/HIPAA knowledge

Communication skills

Education

High school diploma or GED

CMA certificate or equivalent

Current Medical Assistant certification

BLS/CPR certification

Tools

EMR

Job description

About the Role

• The Clinic Lead supports both clinical operations and team coordination by serving as the first point of contact for staff issues, assisting with scheduling, and facilitating communication between the team and leadership. This role helps train and coach staff, ensures quality standards are met, and contributes to patient care through hands‑on clinical support. The Clinic Lead also assists with evaluations, inventory management, and serves as a resource for new workflows and initiatives.

What You’ll Do

• Assisting in training new team members and supporting ongoing skill development through coaching and feedback
• Facilitating communication between the team and management, relaying important feedback and information
• Tracking team progress, ensuring quality standards are met, and report on performance to leadership
• Assisting with managing the schedules of all Clinic staff, including managing time off schedules and daily call outs.
• Assisting in the evaluation of all Clinic staff; participates in development of key performance indicators for each position
• Assisting with verification of timecard data with the direction of the Clinic Manager or Clinic Supervisor
• Patient care responsibilities as assigned, which may include scheduling and organizing patient flow, accompanying patients to exam/procedure room, assist patients with changing to exam gowns, and transfer to exam table if needed.
• Assessing patient’s general condition and collect patient history.
• Documenting health history, activities, medication dispensed/prescribed, etc., in the medical record
• Providing basic patient care as ordered by physician and assist physician with various procedures.
• Providing patient education materials, communicating physician advice/instructions to patient
• Wound dressing changes, preparing injections, suturing and staple removal, sterile tray set‑ups, and obtaining lab/x‑ray report
• Cleaning and stocking exam rooms
• Responsible for inventory and ordering medical supplies
• Adhering to infection control/safety guidelines and confidentiality policies
• Scheduling patient appointments, scheduling referrals to other physicians
• Complying with HIPAA, OSHA and Red Flag Rule
• Acts a superuser for new business initiatives
• Serving as the first point of contact for team issues and escalating complex problems to the supervisor or manager
• Assisting in training new team members and supporting ongoing skill development through coaching and feedback
• Facilitating communication between the team and management, relaying important feedback and information
• Tracking team progress, ensuring quality standards are met, and report on performance to leadership

What We’re Looking For:

• High school diploma or GED Certificate
• Lead or management experience
• Medical Assistant experience.
• 2 years in medical office
• CMA certificate or equivalent experience
• 3–5 years of Medical Assistant experience in an orthopedic or specialty clinic preferred.
• Minimum of 1 year of supervisory or management experience leading clinical staff.
• Current Medical Assistant certification (preferred, if applicable).
• Current BLS/CPR certification.
• Proficiency with electronic medical records (EMR).
• Strong knowledge of OSHA, HIPAA, and infection control standard

What We Offer

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit‑Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
• Employee Discount Programs
• Internal Mobility