Clinical Support Supervisor, Chronic Disease (Hybrid – Utah)

Activate Care; Provo (UT); Ibrido; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Activate Care in Utah seeks a Clinical Support Supervisor to guide Community Health Workers delivering the Utah LIFT Path Assist program for chronic disease. You will provide clinical guidance, escalation support, and ensure CHWs stay within non-clinical scope while coordinating with FQHC teams.

The role emphasizes coaching in motivational interviewing, telehealth workflows, and training to improve patient self-management, with HIPAA compliance and safety as priorities.

Competenze

• Clinical escalation, patient education, and care coordination for adults with chronic conditions.
• Experience in supervising or supporting CHWs or care coordinators.
• Must understand non-clinical CHW scope and how to guide clinical discussions within that boundary.

Mansioni

• Serve as a clinical resource and provide structured case consultation for CHWs when participant needs exceed routine non-clinical care-coordination support.
• Help CHWs distinguish between coaching/navigation and clinical escalation.
• Provide subject-matter expertise on chronic conditions including diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk.
• Support standardized CHW workflows for education, telehealth access, and appointment follow-through.
• Coach CHWs in motivational interviewing and approved educational content to support patient self-management.
• Develop and reinforce clinical escalation protocols with FQHCs and ensure clear contact pathways.
• Guide CHWs on escalation timing and safe handling of symptoms or safety concerns.
• Review safety events and contribute to quality improvement while keeping CHW boundaries clear.
• Build relationships with FQHC teams to align Path Assist with clinic workflows.
• Facilitate communication with clinical teams, case conferences, and quality-improvement meetings.
• Deliver or support CHW training on chronic disease fundamentals and telehealth preparation.
• Create practical case-based training scenarios and review materials for clinical appropriateness.
• Support patient preparation for provider-delivered telehealth and post-visit follow-up.

Conoscenze

Clinical escalation

Care coordination

Communication

Multidisciplinary collaboration

Motivational interviewing

Telehealth

Formazione

Utah RN/LPN/LCSW/BCBA license

Strumenti

Telehealth platforms

Care management software

Descrizione del lavoro

Activate Care in Utah seeks a Clinical Support Supervisor to guide Community Health Workers delivering the Utah LIFT Path Assist program for chronic disease. You will provide clinical guidance, escalation support, and ensure CHWs stay within non-clinical scope while coordinating with FQHC teams.

The role emphasizes coaching in motivational interviewing, telehealth workflows, and training to improve patient self-management, with HIPAA compliance and safety as priorities.