Clinical Support Supervisor – Chronic Disease (Hybrid, UT)

Activate Care; Ogden (UT); Ibrido; USD 85.000 - 105.000; Tempo pieno

Descrizione del lavoro

Activate Care is hiring a Clinical Support Supervisor to guide Community Health Workers delivering the Utah LIFT Path Assist program for chronic disease management. The role focuses on clinical escalation, education, and coordination with FQHC staff to ensure safe, compliant care within CHW scope.

You will support CHWs with coaching, case consultations, and training while helping align workflows with clinic protocols, telehealth readiness, and quality-improvement efforts.

Competenze

• Current, Active, unrestricted Utah license in RN, LPN, LCSW, BCBA, or related certification.
• Clinical experience with adults with chronic conditions (diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk).
• Experience in care management, population health, primary care, or chronic disease programs.
• Strong understanding of clinical escalation, patient education, health literacy, and interdisciplinary care coordination.
• Ability to translate complex clinical concepts into practical guidance for non-clinical staff.
• Strong coaching, communication, case-consultation, and multidisciplinary collaboration skills.
• Experience in an FQHC, Medicaid, or rural healthcare environment preferred.
• Experience supervising or training CHWs or care coordinators preferred.
• Familiarity with telehealth-enabled chronic disease management, motivational interviewing, and related tech preferred.
• Ability to travel to Utah clinic locations; valid driver's license and transportation required.

Mansioni

• Serve as a clinical resource and provide structured case consultation for CHWs when patient needs exceed routine non-clinical care-coordination support.
• Help CHWs distinguish coaching/navigation from issues needing clinical escalation; avoid independent diagnosis or treatment.
• Provide subject-matter expertise on LIFT priority conditions: diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk.
• Support standardized CHW workflows for education, telehealth access, follow-through, and escalation.
• Coach CHWs in motivational interviewing and approved educational content to support self-management.
• Develop and reinforce clinical escalation protocols with FQHCs and identify clinic contacts.
• Guide CHWs on when to elevate symptoms or safety concerns; review safety events and near misses.
• Build relationships with FQHC clinical leads and providers to align Path Assist activities with clinic workflows.
• Facilitate communication with FQHC teams for case conferences and quality-improvement meetings.
• Deliver or support CHW training on chronic disease fundamentals, red flags, and telehealth prep.
• Create case-based training scenarios and review chronic disease education materials.
• Support patient preparation for provider telehealth encounters and post-visit follow-up.
• Review program trends to drive quality improvement and collaborate with Data/Evaluation teams.
• Maintain HIPAA and policy compliance; perform other duties as assigned.

Conoscenze

Clinical supervision

Care coordination

Telehealth familiarity

Coaching

Descrizione del lavoro

Activate Care is hiring a Clinical Support Supervisor to guide Community Health Workers delivering the Utah LIFT Path Assist program for chronic disease management. The role focuses on clinical escalation, education, and coordination with FQHC staff to ensure safe, compliant care within CHW scope.

You will support CHWs with coaching, case consultations, and training while helping align workflows with clinic protocols, telehealth readiness, and quality-improvement efforts.