Clinical Support Supervisor – Chronic Disease (Hybrid/Remote)

Activate Care; Washington (UT); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Driver's license required

Local travel to clinic sites

Job summary

Activate Care seeks a Clinical Support Supervisor in Utah to guide Community Health Workers delivering the LIFT Path Assist for Chronic Disease. You will ensure CHWs operate within non-clinical scope while providing clinical escalation as needed, collaborating with FQHC teams to align care plans.

You will hold an active Utah license and bring experience with chronic conditions, telehealth workflows, and care coordination.

Qualifications

• Active Utah license in one of: RN, LPN, LCSW, BCBA or related certification.
• Clinical experience with adults with chronic conditions (diabetes, hypertension, obesity, COPD, asthma) required.
• Experience supervising or providing clinical support to CHWs, care coordinators, or health coaches preferred.

Responsibilities

• Serve as a clinical resource and provide structured case consultations for CHWs when participant needs or questions exceed routine non-clinical care-coordination support.
• Help CHWs distinguish between coaching/navigation activities and issues requiring clinical escalation, reinforcing provider recommendations without independent diagnosis or treatment.
• Provide subject-matter expertise related to diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk.
• Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation.
• Coach CHWs in motivational interviewing, goal-setting, and approved WebMD Ignite content to support patient self-management behaviors.
• Develop, maintain, and reinforce clinical escalation protocols in collaboration with participating FQHCs.
• Guide CHWs on when and how to elevate symptoms, medication concerns, abnormal patient-reported information, or safety concerns.
• Support review of safety events, escalation failures, or near misses, recommending corrective actions and maintaining boundaries between CHW services and licensed care.
• Build relationships with FQHC clinical leads, providers, nurses, and care-management staff to align Path Assist activities with clinic workflows.
• Facilitate communication with FQHC clinical teams for cases requiring clinical escalation and participate in quality-improvement meetings.
• Deliver or support CHW training on chronic disease basics, clinical red flags, escalation pathways, medication-support boundaries, health literacy, and telehealth preparation.
• Develop practical case-based training scenarios and review chronic disease educational materials and workflows for clinical appropriateness.
• Support workflows for preparing patients for provider-delivered telehealth and post-visit follow-up instructions.
• Review program trends related to escalation, appointment follow-through, telehealth completion, and chronic disease barriers to drive quality improvement.

Skills

Clinical supervision

Care coordination

Chronic disease management

Communication

Job description

Activate Care seeks a Clinical Support Supervisor in Utah to guide Community Health Workers delivering the LIFT Path Assist for Chronic Disease. You will ensure CHWs operate within non-clinical scope while providing clinical escalation as needed, collaborating with FQHC teams to align care plans.

You will hold an active Utah license and bring experience with chronic conditions, telehealth workflows, and care coordination.