Clinical Support Supervisor – Chronic Disease (Hybrid UT Travel)

Activate Care; St. George (VT); Ibrido; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Activate Care is seeking a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers delivering the Utah LIFT Path Assist program. The role ensures CHWs operate within non-clinical scope while supporting patients with chronic conditions.

The position requires Utah licensure (RN/LPN/LCSW/BCBA or related), a drive to travel to Utah clinic sites, and strong skills in care coordination, coaching, and clinical escalation protocols.

Competenze

• Active Utah license in RN/LPN/LCSW/BCBA or related certification.
• Experience supporting adults with chronic conditions.
• Experience in care management or population health.
• Ability to translate clinical concepts for non-clinical staff.
• Experience supervising or training CHWs preferred.

Mansioni

• Provide structured case consultation for CHWs when participant needs exceed routine non-clinical care-coordination support.
• Help CHWs distinguish between coaching/navigation activities and issues requiring clinical escalation, reinforcing provider recommendations without giving independent diagnosis or treatment.
• Provide subject-matter expertise related to diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk.
• Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation.
• Coach CHWs in motivational interviewing, goal-setting techniques, and approved WebMD Ignite educational content.
• Develop, maintain, and reinforce clinical escalation protocols in collaboration with participating FQHCs.
• Guide CHWs on when and how to elevate symptoms, medication concerns, abnormal patient-reported information, or safety concerns.
• Build strong working relationships with FQHC clinical leads, providers, nurses, and care-management staff.
• Facilitate communication with FQHC clinical teams when patient needs require clinical escalation, participating in case conferences and quality-improvement meetings.
• Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, and telehealth preparation.
• Review program trends related to clinical escalation and barriers to drive quality-improvement activities.
• Maintain HIPAA compliance and organizational policies.

Conoscenze

Chronic disease care

Care coordination

Clinical escalation

Team collaboration

Formazione

Active Utah license in RN/LPN/LCSW/BCBA

Descrizione del lavoro

Activate Care is seeking a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers delivering the Utah LIFT Path Assist program. The role ensures CHWs operate within non-clinical scope while supporting patients with chronic conditions.

The position requires Utah licensure (RN/LPN/LCSW/BCBA or related), a drive to travel to Utah clinic sites, and strong skills in care coordination, coaching, and clinical escalation protocols.