Clinical Support Specialist — Onsite Manhattan (PACS)

Philips International; New York (NY); Hybrid; USD 65.000 - 101.000; Vollzeit

Benefits dieser Stelle

PTO

401k match

HSA with company contribution

Stock purchase plan

Education reimbursement

Zusammenfassung

Philips Manhattan is seeking a Clinical Support Specialist to serve as the clinical subject matter expert, providing frontline customer support by phone, email, and chat, and troubleshooting application issues using deep clinical product knowledge.

You will own escalation management, partner with technical and engineering teams to resolve complex issues, deliver clinical education and training, and contribute to knowledge sharing and continuous improvement while ensuring quality and compliance.

Qualifikationen

• 2+ years of PACS implementation/administration or radiology experience.
• Knowledge of hospital workflows and clinical environments.
• ARRT or CIIP certification is strongly preferred.
• High school diploma or higher accepted.

Aufgaben

• Owns escalation management from intake to resolution with action plans.
• Partners with technical, engineering, and development teams to resolve issues.
• Provides clinical education and training to customers and internal teams.
• Maintains quality/compliance and documents troubleshooting activities.

Kenntnisse

PACS experience

Healthcare IT knowledge

DICOM/HL7 familiarity

Strong communication

Ausbildung

Bachelor's degree

ARRT or CIIP certification

Tools

Vue PACS

Jobbeschreibung

Philips Manhattan is seeking a Clinical Support Specialist to serve as the clinical subject matter expert, providing frontline customer support by phone, email, and chat, and troubleshooting application issues using deep clinical product knowledge.

You will own escalation management, partner with technical and engineering teams to resolve complex issues, deliver clinical education and training, and contribute to knowledge sharing and continuous improvement while ensuring quality and compliance.