Clinical Support Specialist (Manhattan)

Philips International; New York (NY); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

PTO

401k match

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips Manhattan is seeking a Clinical Support Specialist to serve as the clinical subject matter expert, providing frontline customer support by phone, email, and chat, and troubleshooting application issues using deep clinical product knowledge.

You will own escalation management, partner with technical and engineering teams to resolve complex issues, deliver clinical education and training, and contribute to knowledge sharing and continuous improvement while ensuring quality and compliance.

Qualifications

• 2+ years of PACS implementation/administration or radiology experience.
• Knowledge of hospital workflows and clinical environments.
• ARRT or CIIP certification is strongly preferred.
• High school diploma or higher accepted.

Responsibilities

• Owns escalation management from intake to resolution with action plans.
• Partners with technical, engineering, and development teams to resolve issues.
• Provides clinical education and training to customers and internal teams.
• Maintains quality/compliance and documents troubleshooting activities.

Skills

PACS experience

Healthcare IT knowledge

DICOM/HL7 familiarity

Strong communication

Education

Bachelor's degree

ARRT or CIIP certification

Tools

Vue PACS

Job description

Clinical Support Specialist (Manhattan) page is loaded## Clinical Support Specialist (Manhattan)locations: Manhattan, New York, United Statestime type: Full timeposted on: Posted Todayjob requisition id: 591942### Job TitleClinical Support Specialist (Manhattan)### Job Description**Your role:*** Serves as a clinical subject matter expert by providing frontline customer support, troubleshooting application issues, and resolving product inquiries through phone, email, and chat. Leverages deep clinical product knowledge and strong problem-solving skills to address customer concerns independently and efficiently.* Owns the escalation management process from intake through resolution, including developing action plans, coordinating cross-functional support, and securing customer agreement on corrective actions. Escalates high-severity issues to senior leadership when appropriate and drives timely resolution.* Partners with technical, engineering, and development teams to investigate complex customer issues and ensure effective problem resolution. Conducts root cause analyses, implements corrective actions, and documents troubleshooting activities to prevent recurring issues.* Provides clinical education, training, and guidance to both customers and internal service teams to promote effective product use and improve operational performance. Develops and delivers knowledge-sharing initiatives, technical seminars, and best-practice resources to enhance team productivity.* Maintains a strong focus on quality, compliance, and continuous improvement by monitoring customer feedback, reporting safety concerns, and keeping knowledge resources current with evolving clinical trends. Builds collaborative relationships across teams while providing leadership with insights and recommendations for customer sites requiring intervention.**You're the right fit if:*** You've acquired 2+ years of PACS implementation/administration, healthcare technical support or radiology experience and have a strong knowledge of hospital workflows; a bachelor's degree may be considered in lieu of experience.* Your skills include:+ Strong analytical skills with the ability to manage competing priorities and deliver results under tight deadlines.+ Aptitude for developing and executing action plans to drive issue resolution.+ An understanding of DICOM and/or HL7 and Vue PACS is preferred.* You have a high school diploma, vocational education or a bachelor's degree or equivalent. ARRT or CIIP certification highly preferred.* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .* You're a strong collaborator with the ability to build productive working relationships across teams and stakeholders.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.This is an onsite role.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about .* Discover* Learn more about* Learn more about**Philips Transparency Details**The pay range for this position in NY is $47.00 to $73.00.The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.**Additional Information**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to **Manhattan, NY.**This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.*Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*