Clinical Support Specialist III

UPMC; Monroeville (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

UPMC Magee-Womens Hospital is looking for a Full Time Clinical Support Specialist III in Women’s Imaging. This role involves patient interaction, administrative support, and teamwork. The position requires excellent customer service skills, scheduling expertise, and a proactive approach to patient care.

Qualifications

• Experience in patient care and administrative tasks is preferred.
• Skills in data entry and computer systems are required.

Responsibilities

• Greeting and registering patients.
• Managing phone lines and scheduling appointments.
• Understanding pre-authorization requirements for imaging.

Skills

Customer Service

Communication

Job description

UPMC Magee-Womens Hospital is seeking a Full Time Clinical Support Specialist III to support Women’s Imaging!

This position will work daylight shifts Monday through Friday, as well as rotating evenings and weekends. Travel is required 50% of the time with this role. Hours and travel requirements are subject to change based on business needs.

Under the general direction of the Manager/Coordinator, the Clinical Support Specialist III performs a broad range of clinical support services with an active customer interface, serving as a team leader and resource individual to ensure efficient provision of services. Duties include greeting and registering patients, rooming patients, triaging phone lines, scheduling appointments, supporting staff with administrative tasks, and providing excellent customer service and patient care.

Responsibilities:

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact directly with patients, family members, staff, and healthcare professionals.
• Utilize a computer system to enter, retrieve, edit, and print data as required.
• Answer work area telephones and triage calls as appropriate.
• Understand pre-authorization requirements for imaging procedures.
• Have in-depth knowledge of department functions (e.g., Scheduling, mammography screening, file maintenance).
• Follow mandatory reporting procedures for incidents or serious events affecting patient care.
• Prepare departmental reports, forms, and miscellaneous documents as needed.
• Obtain information and schedule examination appointments.