Epic Support Analyst III, HB Admin

Sutter Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Sutter Health is seeking a dedicated support technician for IT services, ensuring exceptional customer satisfaction through effective troubleshooting and resolution of issues. Candidates should possess a Bachelor's degree in IT or related fields, alongside relevant experience and certifications. This full-time position requires commitment during weekdays, offering a competitive salary and comprehensive benefits.

Benefits

Comprehensive benefits package

Qualifications

• Equivalent experience accepted in lieu of degree.
• 3 years of recent relevant experience required.
• Epic Hospital Billing Admin certification needed.

Responsibilities

• Provide tier 2 troubleshooting assistance.
• Ensure timely resolution and customer satisfaction.
• Engage analysts for complex issue resolutions.

Skills

Architecture

Design

Development

Support to Epic application

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

S3-Sutter Shared Services-Valley

Position Overview:

Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

• Epic Hospital Billing Admin certification is required

TYPICAL EXPERIENCE:

3 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Is a proven expert in architecture, design, development, and ongoing support to the Epic application.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour. California, New Jersey, and Washington Pay Range is $44.28 to $66.42 / hour. Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia Pay Range is $39.86 to $59.78 / hour. Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, and Utah Pay Range is $35.43 to $53.14 / hour.

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.