Clinical Support Specialist II - Neurology

Washington University in St. Louis; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

403(b) Retirement plan

Wellness programs

Tuition assistance

Job summary

Washington University in St. Louis is seeking a detail-oriented administrative coordinator for the Neuromuscular Clinical Laboratory in the Department of Neurology. The role involves patient intake, specimen handling, and billing support in a fast-paced lab environment.

You will verify insurance, assist with pre-certifications, and maintain compliant records while coordinating with physicians and lab personnel to ensure smooth operations.

Qualifications

• High school diploma or equivalent required.
• 0–2 years healthcare experience described as preferred.
• No professional licenses required; driver\'s license not required.

Responsibilities

• Provides customer support for clients, faculty and staff in a friendly and helpful manner.
• Registers patients into medical records and laboratory information systems; accepts specimens.
• Oversees procurement of materials from outside institutions for clinical testing.
• Performs insurance verification and pre-certification calls; liaises with insurance companies.
• Enters CPT charges into Co-Path; ensures HIPAA compliance and participates in training.

Education

High school diploma or equivalent

Job description

Location

ST. LOUIS, MO 63110

Scheduled Hours

40

Position Summary

This position is responsible for coordinating the Neuromuscular Clinical Laboratory in the Department of Neurology. This position includes duties associated with general administrative services, clinical functions, and billing related activities. This position requires an individual with strong communication and organizational skills.

Job Description

Primary Duties & Responsibilities:

Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers. Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner. Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems. Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories. Prepares and sends materials to reference laboratories in support of clinical testing not provided internally. Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures. Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for pre-certification when required. Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and WashU policies. Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate outcomes. Enters CPT charges into Co-Path for billing interface. Interacts with internal and external physicians, staff, and lab personnel. Scans, faxes, sorts mail, shipping packages both international and domestic. Manages and orders office supplies for lab personnel. Interacts with WU Facilities, Housekeeping, WUSTL IT, and NCIS for work orders related to the laboratory. Management & administration of Electronic Medical Records Systems & Information Technology Interfaces. Fulfills client requests as needed. Assists with additional projects as needed.

Working Conditions

Job Location/Working Conditions: Normal office environment Physical Effort: Typically sitting at a desk or table Equipment: Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Healthcare (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Facility Layouts, Organizing Grade C06-H

Salary Range

Grade C06-H Salary Range $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got it covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Additional Information

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.