Operations Support Manager - Siteman Cancer Center

Washington University in St. Louis; United States; On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

U-Pass transit

403(b) retirement

Wellness programs

Caregiver leave

Tuition assistance

Job summary

Washington University in St. Louis is seeking an experienced operations leader to manage departmental operations, events, staff development, budgeting, and data integrity. The role supports strategic goals through staffing, scheduling, and performance evaluations to ensure high service levels.

The position emphasizes adherence to divisional values and customer-service needs, offering a normal office environment in St. Louis, MO. Bachelor's degree and 5 years relevant experience are preferred.

Qualifications

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (5 Years)
• Skills: Customer Service, Supervision, Team Operations
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Oversees strategies and execution of operations, programs, and/or events.
• Develops standards and training of assigned staff.
• Manages and provides direction and oversight to assigned staff.
• Forecasts staffing needs and establishes staff schedule.
• Hires, on-boards, establishes goals and conducts annual evaluations.
• Analyzes effectiveness of operations, programs, events, etc.
• Serves as responsible for data integrity.
• Oversees assigned budget.

Skills

Customer Service

Supervision

Team Operations

Education

Bachelor’s degree or equivalent

Job description

Location ST. LOUIS, MO 63108 Scheduled Hours 40

Position Summary Responsible for operations, activities, events, facility and budgets of assigned department. Manages assigned staff. Makes decisions based on divisional values and customer-service needs, as well as project goals.

Primary Duties & Responsibilities:

• Oversees strategies and execution of operations, programs, and/or events.
• Develops standards and training of assigned staff.
• Manages and provides direction and oversight to assigned staff.
• Forecasts staffing needs and establishes staff schedule.
• Hires, on-boards, establishes goals and conducts annual evaluations.
• Analyzes effectiveness of operations, programs, events, etc.
• Serves as responsible for data integrity.
• Oversees assigned budget.
• Ensures facility, utilities, equipment and furnishing are properly maintained and in working order.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand, or finger movement. Equipment: Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Customer Service, Supervision, Team Operations

Grade G12 Salary Range $58,400.00 - $99,700.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Questions & Answers

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our staff work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.