Billing/Scheduling Associate III (Hybrid) - Dermatology

UNKNOWN; United States; On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vacation & holidays (up to 22 days)

Metro U-Pass transit benefits

403(b) retirement plan

Wellness programs

Job summary

Washington University in St. Louis seeks a Billing Associate/Scheduling specialist to obtain insurance information, counsel patients on financial assistance, and schedule patients by phone or email. You may lead the scheduling team and coordinate office functions with minimal supervision.

The role involves training staff, ensuring compliance with standards, and providing backup coverage during busy periods. Strong EPIC EHR and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 5 years relevant experience in healthcare administration.
• Proficient in EPIC EHR and managed care operations.
• Strong data entry and telephone communication skills.
• Able to handle moderately complex scheduling and billing tasks.

Responsibilities

• Monitor staff performance to ensure quality care and standards.
• Schedule and register patients by phone or email per procedures.
• Triage patient calls and emails with physician involvement as needed.
• Coordinate training and onboarding for new staff with manager.
• Assist in managing provider schedules and templates.
• Prepare custom reports as directed by management.
• Participate in quality improvement activities.
• Provide scheduling services including collecting demographics and insurance registration.

Skills

Computer Literacy

Data Entry

Managed Care Operations

Medical Terminology

Telephone Communications

Communication

Confidential Data Handling

Decision Making

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Location

ST. LOUIS, MO 63108

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance. Schedules and registers patients over the phone or by email using a higher level of experience and knowledge. Responsible for providing support in situations of a moderate to more complex nature. May serve as the lead Billing Associate--plans, organizes, provides direction, and assists in all aspects of the scheduling team. May also coordinate office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.

Primary Duties & Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.


• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.


• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.


• Works with others to solve problems of a moderate or complex nature.


• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.


• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.


• Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.


• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.


• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.


• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.


• Complies with OSHA, state and federal regulatory sources/standards.


• Serves as backup for staff during peak times, vacations, illnesses.


• Provides patient scheduling services to include collecting demographics and insurance registration.


• Prepares custom reports as directed by management.


• Participates in quality improvement activities to ensure appropriate clinical outcomes.


• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment.

Physical Effort: Typically sitting at desk or table.

Equipment: Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (5 Years)

Skills: Computer Literacy, Data Entry, Epic EHR, Managed Care Operations, Medical Terminology, Telephone Communications

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Communication, Confidential Data Handling, Decision Making, Fast-Paced Environments, Interpersonal Communication, Maintenance Scheduling, Medical Office Support, Multitasking, Office Equipment, Organizing, Prioritization, Working Independently

Grade G08-H Salary Range

Salary Range $21.17 - $32.85 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.


• Competitive health insurance packages with priority appointments and lower copays/coinsurance.


• Take advantage of our free Metro transit U-Pass for eligible employees.


• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.


• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

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About the Employer

Washington University in St. Louis’ collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.