Clinical Support Specialist

KTek Resourcing; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

KTek Resourcing is seeking a Healthcare Application Support Specialist to join a remote support team, providing technical support for clinical applications. The ideal candidate will have customer service experience and knowledge of healthcare IT environments, ensuring compliance with relevant healthcare regulations in their support processes.

Qualifications

• 1-3 years of experience providing Level 1 and Level 2 support.
• Hands-on experience with ServiceNow or similar ticketing tools.
• Familiarity with healthcare/lab IT systems preferred.

Responsibilities

• Provide remote support for clinical and lab applications.
• Troubleshoot hardware/software issues including connectivity.
• Ensure compliance with HIPAA and other healthcare regulations.

Skills

Customer Service

Technical Support

Communication Skills

Networking Basics

Tools

ServiceNow

Five9

Job description

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Senior Technical Recruiter at Ktek Resourcing ---Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise…

Job Title: Healthcare Application Support Specialist

Location: Remote (USA)

Mode: Contract (C2C/W2)

Job Description:

We are looking for a Connectivity Help Desk Analyst to join our remote support team. This role involves providing Level 1 and Level 2 technical support to healthcare professionals, labs, and internal stakeholders. The ideal candidate will have strong customer service skills, experience with clinical/lab applications, and a deep understanding of healthcare IT environments.

Key Responsibilities:

• Provide remote Level 1 & 2 support for clinical and lab applications such as Quanum eLabs, IntelliClient, and HL7 messaging systems
• Troubleshoot hardware/software issues including printers, scanners, connectivity, VPN, and SSL
• Utilize ServiceNow and Five9 ticketing systems to manage incidents, service requests, and escalations
• Assist in user provisioning, application access, and support for Active Directory-related issues
• Support EHR/EMR, LIMS, and LIS applications used in clinical/laboratory environments
• Ensure compliance with HIPAA, CAP/CLIA, and 21 CFR Part 11 regulations during all support processes
• Communicate effectively with end users, technical teams, and vendors to resolve technical issues
• Document troubleshooting steps, resolutions, and maintain support knowledge base

Required Skills & Qualifications:

• 1–3 years of technical support/help desk experience
• Hands-on experience with ServiceNow, Five9, or similar ticketing tools
• Familiarity with Quanum eLabs, HL7, IntelliClient, and healthcare/lab IT systems
• Strong understanding of networking basics (VPN, SSL, LAN/WAN troubleshooting)
• Knowledge of Active Directory and user management
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• Knowledge of healthcare industry standards and regulatory requirements (HIPAA, CAP, CLIA, 21 CFR Part 11)

Preferred Experience:

• Prior experience supporting medical or clinical systems
• Exposure to LIMS, LIS, or EMR/EHR platforms
• Healthcare IT certifications are a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Customer Service, and Health Care Provider

• Industries

  Hospitals and Health Care, Computer and Network Security, and Public Health

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