Clinical Support Specialist (Remote - CDCES)

Tandem Diabetes Care; San Diego (CA); Remote; USD 70,000 - 91,000; Full time

Job summary

A leading company in diabetes technology is looking for a dedicated individual to provide education and support for patients. This role involves conducting virtual training, answering technical inquiries, and ensuring patients receive the best possible guidance on insulin pumps and diabetes management. With a package that includes competitive salary and benefits, this is an excellent opportunity for career advancement in a supportive environment.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

20 days of paid time off starting in year 1

11 paid holidays

Bonuses included in compensation package

Qualifications

• Excellent communication skills for patient interaction.
• Proficient in diabetes self-management and insulin pumps.
• CDCES certification or eligibility required.

Responsibilities

• Provide product education and support via telephone or video.
• Respond to escalated technical calls or emails within a day.
• Conduct virtual educational classes and document interactions.

Skills

Communication

Diabetes self-management

Coaching

Problem-solving

Education

Certified Diabetes Care and Education Specialist (CDCES)

RN, RD, RPh, or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Employer Industry: Diabetes Technology

Why consider this job opportunity:
- Salary up to $90,100 annually
- Competitive compensation package including bonuses
- Comprehensive benefits package including medical, dental, and vision coverage
- Minimum of 20 days of paid time off starting in year 1, plus 11 paid holidays
- Opportunity for career advancement and growth within an innovative company
- Supportive work culture that values employee happiness and productivity

What to Expect (Job Responsibilities):
- Provide product education, training, and support for patients primarily via telephone or video conference
- Respond to inbound calls or emails for escalated technical and clinical support within one business day
- Conduct virtual educational classes and pump training sessions for patients and healthcare professionals
- Document customer interactions accurately in the CRM system and collaborate with the field clinical team as needed
- Identify potential health and safety issues with products and follow internal notification procedures

What is Required (Qualifications):
- Excellent communication skills
- Proficient in diabetes self-management skills and experience with insulin pumps and related equipment
- Ability to coach customers effectively and resolve product-related issues
- Highly proficient in Microsoft Office Suite and familiarity with CRM software
- Must be Certified Diabetes Care and Education Specialist (CDCES) or eligible

How to Stand Out (Preferred Qualifications):
- RN, RD, RPh, or equivalent combination of education and applicable job experience
- Bilingual in English and Spanish
- Knowledge of HIPAA regulations
- Ability to work independently and demonstrate strong problem-solving skills
- Experience presenting educational material using various technologies

#DiabetesTechnology #HealthcareSupport #CareerOpportunity #CompetitivePay #EmployeeBenefits

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