Clinical Support RN (Sales Experience)

Ways2Well; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health, dental, and view

401k with employer match

Paid Time Off

Job summary

Ways2Well is hiring a Clinical Support Registered Nurse to join a remote care team. You will interpret medical data, provide care coordination, educate patients, and communicate with providers to ensure safe, timely treatment in a fast-paced virtual environment.

Strong clinical judgment and HIPAA compliance are essential. The role emphasizes remote collaboration, use of EHR systems, and telehealth workflows.

Qualifications

• BSN from an accredited program.
• Current RN license in good standing.
• 3+ years of progressive clinical nursing experience.
• Prior experience in sales.
• Strong remote care capabilities and tech fluency.
• Excellent verbal and written communication skills.

Responsibilities

• Interpret medical data, review lab results, and support provider decision-making.
• Communicate findings and next steps to patients under provider guidance.
• Coordinate and schedule telehealth visits and follow-ups.
• Maintain accurate EHR documentation and ensure HIPAA compliance.
• Provide patient education on treatment plans and care options.
• Support care coordination and cross-functional collaboration.
• Respond to patient inquiries via phone, email, and digital platforms.
• Adhere to SLAs for responsiveness and quality standards.

Skills

Clinical nursing

Remote care

Patient education

Communication

Sales experience

Education

BSN

RN licensure

Tools

EHR systems

Microsoft Teams

Job description

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Position Summary

The Clinical Support Registered Nurse serves as a vital member of a dynamic healthcare team. In this role, you will leverage your clinical expertise to support patient care, interpret medical information, and collaborate with providers to ensure safe, effective, and timely care delivery. You will serve as a primary clinical point of contact for patients—supporting lab interpretation, care coordination, treatment education, and provider communication while working in a fast-paced, team-driven environment. This position requires strong clinical judgment, attention to detail, cross-functional collaboration, and the ability to manage multiple responsibilities efficiently in a remote setting.

Key Responsibilities

• Assist providers in reviewing and interpreting medical data, including lab results and diagnostic testing
• Communicate clinical findings and next steps to patients under provider guidance
• Order labs and diagnostic testing as directed and ensure accuracy of information submitted
• Gather and review relevant medical history to support provider decision-making
• Escalate urgent or complex clinical concerns appropriately
• Maintain accurate, real-time documentation in the EHR
• Ensure strict adherence to HIPAA and compliance standards
• Conduct scheduled 20-minute phone consultations to review patient goals, current medications, medical history, and available care plan options
• Respond to patient inquiries via phone, email, and digital platforms in a timely and professional manner
• Provide clear, compassionate education regarding treatment plans, lab results, and therapies
• Meet established Service Level Agreements (SLAs) for responsiveness and quality standards
• Maintain professionalism and clinical accuracy during peak volume periods
• Schedule and coordinate telehealth visits and follow-ups as needed
• Collaborate closely with providers and cross-functional teams to ensure continuity of care
• Utilize Microsoft Teams and internal systems for effective communication and workflow management
• Support evolving workflows and participate in process improvement initiatives
• Stay informed on developments in medical testing, therapies, and care protocols

Required Qualifications

• Bachelor of Science in Nursing (BSN)
• Current, unrestricted Registered Nurse (RN) licensure
• 3+ years of progressive clinical nursing experience
• Prior experience in sales
• Comprehensive knowledge of medical terminology, diagnostic testing procedures, and evidence-based treatment therapies, with the ability to apply clinical expertise in a remote care setting
• Exceptional verbal and written communication skills, with the ability to convey complex clinical information clearly and effectively to patients, families, and interdisciplinary team members
• Demonstrated ability to work autonomously, prioritize competing demands, and manage multiple tasks with a high degree of accuracy and efficiency in a fast-paced environment
• Proven adaptability and agility in learning and integrating new processes, workflows, and emerging technologies into daily practice
• Proficiency in Electronic Health Record (EHR) systems and telehealth platforms, with the ability to accurately maintain clinical documentation in accordance with organizational and regulatory standards
• Proficiency in Microsoft Teams and other digital collaboration tools, with experience supporting remote team communication and care coordination
• Demonstrated commitment to delivering compassionate, patient-centered care with a strong focus on patient engagement, education, and satisfaction

Preferred Qualifications

• Prior experience in a remote or virtual healthcare environment

Work Environment & Physical Requirements

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central

Featured Benefits

• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off

#Ways2Well

Why Join Ways2Well?

The best work happens when purpose meets potential. At Ways2Well, you'll work with a passionate, driven team that's redefining what personalized health and wellness can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.

Equal Employment Opportunity (EEO) and Affi…

Ways2Well is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.

Reasonable Accommodations Statement

Toaccomplishthis job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodationmay be made to help enable qualified individuals with disabilities to perform the essential functions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.