Patient Support Specialist, MA

ReviveRX and Ways2Well; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401k with employer match

Paid Time Off

Employee Perks & Discounts

Job summary

Ways2Well is seeking a Patient Support Specialist to serve as the first point of contact for patients, handling scheduling, questions, lab reviews, and lab ordering. The role blends medical assisting with patient communication, ensuring compassionate, efficient care in a fast-paced environment.

You will support patients through digital and phone channels, coordinate telehealth, maintain accurate EHR documentation, and escalate urgent concerns to clinical staff while upholding HIPAA and privacy

Qualifications

• Certified Medical Assistant (CMA) certification.
• 3 years of healthcare experience.
• Strong medical terminology and lab workflow knowledge.
• Exceptional written and verbal communication.
• Proficient with EHR systems, telehealth platforms, and Teams.
• Collaborative, flexible, and patient-focused.
• Ability to work independently in a dynamic environment.

Responsibilities

• Provide digital and phone-based patient support with empathy and accuracy.
• Guide patients through treatment plans, labs, and next steps.
• Review lab results and order lab work as directed.
• Communicate with patients to gather medical history and discuss results.
• Schedule telehealth appointments and lab visits; maintain HIPAA compliance.

Skills

Medical terminology

Lab workflows understanding

Customer service

Communication

EHR navigation

Team collaboration

Education

Certified Medical Assistant (CMA) certification

Tools

EHR systems

Telehealth platforms

Microsoft Teams

Job description

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Position Summary

The Patient Support Specialist will serve as the first point of contact for patients—assisting with scheduling, addressing questions, reviewing lab results, ordering labs, and facilitating communication between patients and providers. This role will balance both medical assisting experience and call center or patient communication experience. This dual role combines clinical knowledge with exceptional customer service skills to ensure that patients receive seamless, compassionate, and efficient support throughout their healthcare journey. It is a fast-paced, patient-centered environment.

Key Responsibilities

• Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy
• Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps
• Review and interpret lab results under provider guidance and order lab work as directed
• Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies
• Schedule and coordinate telehealth appointments, follow-ups, and lab draws
• Maintain accurate and thorough documentation within the Electronic Health Record (EHR) system
• Serve as a liaison between patients and healthcare providers to ensure timely communication and care continuity
• Identify, prioritize, and **escalate** urgent or complex patient concerns to appropriate clinical staff
• Support patient education by providing information about available therapies and health optimization options
• Uphold all confidentiality, compliance, and HIPAA standards
• Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Collaborate with teammates through digital tools such as Microsoft Teams to ensure efficient workflow and communication

Required Qualifications

• Certified Medical Assistant (CMA) certification
• 3 years of experience in a healthcare environment
• Strong understanding of medical terminology, lab testing, and treatment workflows
• Exceptional written and verbal communication skills—clear, professional, and compassionate
• Proficient in EHR systems, telehealth platforms, and Microsoft Teams
• Ability to collaborate within a fast-paced, team-driven environment that demands flexibility, and the ability to manage multiple responsibilities in a changing workflow
• Highly flexible and team-oriented, with the ability to adapt to changing needs and priorities
• Compassionate, patient-focused approach with a commitment to quality care
• Ability to work independently and adapt to evolving technologies and processes

Preferred Qualifications

• Previous experience working remotely

Work Environment & Physical Requirements

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central

Featured Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts

#Ways2Well

$25 - $25 an hour

Why Join Ways2Well?

The best work happens when purpose meets potential. At Ways2Well, you'll work with a passionate, driven team that's redefining what personalized health and wellness can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.

Equal Employment Opportunity (EEO) and Aff…

Ways2Well is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.

Reasonable Accommodations Statement

Toaccomplishthis job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodationmay be made to help enable qualified individuals with disabilities to perform the essential functions.