Clinical Support Representative - Hematology/Oncology

ummc; Jackson (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

The University of Mississippi Medical Center in Jackson seeks a Clinical Support Representative in Hematology/Oncology to schedule patient appointments, follow up on referrals, and answer patient inquiries while providing essential administrative support to clinicians.

The role requires a degree or HS diploma with experience, strong organizational and communication skills, and proficiency with healthcare software and Microsoft Office.

Qualifications

• Degree (Associate or Bachelor) or High School Diploma/GED with two years of clinical, customer service or administrative support experience.

Responsibilities

• Schedule patient appointments, coordinating provider time and resources.
• Follow up on referrals and ensure timely communication with patients and referring providers.
• Assist with patient service questions and provide accurate information and assistance.
• Provide general administrative support to healthcare providers, including managing patient records and correspondence.
• Maintain up-to-date patient records in the system.
• Coordinate with healthcare team to ensure seamless patient care and office operations.
• Comply with healthcare regulations and confidentiality requirements.

Skills

Organizational skills

Communication skills

Microsoft Office

Confidentiality

Multitasking

Education

Associate or Bachelor's degree, or HS diploma with 2 years' experience

Tools

Healthcare management software

Microsoft Office Suite

Job description

University of Mississippi Medical Center

Clinical Support Representative - Hematology/Oncology

Location: Main Campus Jackson

This Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Education and Experience Required: Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience

Certifications, Licenses or Registration Required: N/A

Knowledge, Skills & Abilities

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Proficiency in using healthcare management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Schedule Patient Appointments: Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.
• Follow Up on Referrals: Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
• Assist with Patient Service Questions: Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.
• Administrative Support:Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.
• Maintain Patient Records: Ensure patient records are up-to-date and accurately entered into the system.
• Coordinate with Healthcare Team: Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.
• Compliance: Adhere to all healthcare regulations and confidentiality requirements.

Physical and Environmental Demands: Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Job Posting Date: 08/26/2026

Job Closing Date: 08/28/2026