Clinical Support Representative

Nash County; Nashville (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Nash County in North Carolina is seeking an administrative assistant to provide clerical and customer service support for the health department's clinical component. The role involves phone inquiries, scheduling, file management, and data entry within the EHR system.

You will work a regular 8:00 a.m. – 5:00 p.m. schedule, Monday through Friday, with occasional extra hours. A high school diploma and at least two years of office experience are required.

Qualifications

• Two years of office assistant/secretarial experience or equivalent.
• Ability to learn and apply health department procedures.
• Strong interpersonal skills for courteous public contact.

Responsibilities

• Answer incoming calls from patients, physicians and providers.
• Schedule patient appointments and obtain prior records.
• Obtain initial patient insurance demographic information.
• Greet patients and confirm appointments; obtain signatures.
• Scan documents into patient medical records using the EHR system.
• Perform other duties and provide coverage as needed.

Skills

Customer service

Phone etiquette

Scheduling

Records management

Education

High school diploma

Tools

EHR system

Job description

The primary purpose of this position is to provide clerical and customer service support for the clinical component of the health department.

Work Schedule:

Regular work schedule is 8:00 a.m. – 5:00 p.m. Monday through Friday with additional hours as required to respond to the needs of the agency.

These duties are not all-inclusive nor do they cover the full extent of the duties performed.

• Answers incoming calls from patients, physicians and other healthcare providers, general public, etc.
• Responds to patient/general public’s questions directly within scope of position.
• Schedules patient appointments and obtains prior medical records, if appropriate.
• Obtains initial patient insurance demographic information.
• Greets patients/general public and confirms appointments. Explains and obtains any necessary patient signature requirements.
• Scans documents into patient medical records via the electronic health records system.
• Performs other duties as assigned and as needed to provide coverage for other positions.

Significant knowledge of office or work unit procedures, methods and practices. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.

Required Minimum Qualifications:

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.