Service Center Rep

JWM Neurology, PC; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

JWM Neurology, PC is seeking a full-time receptionist to handle incoming calls, schedule patient appointments and provide prompt, courteous service in a clinical setting. The role requires strong communication and confidentiality, with two years of health-care related telephonic experience.

Typical hours are Monday–Friday, 8am–5pm, with nonexempt status. Education required is a High School Diploma or GED, and familiarity with standard office software is expected.

Qualifications

• Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting.
• High School Diploma or GED

Responsibilities

• Answers and screens all calls and emails per clinic guidelines; directs appropriately to Physicians, other medical personnel, administrators and support staff.
• Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
• Places return calls as requested.
• Maintains physician schedules to fill openings.
• Completes clerical work associated with incoming referrals from outside medical sources.
• Processes paperwork for new clients efficiently and in accordance with protocols.
• Obtains pertinent information from new patients by asking them to complete surveys or interviews in a courteous and professional manner.
• Collects data for the admission process.
• Respects client or patient dignity and confidentiality.
• Adheres to the facility dress code and appears professional at all times.
• Respects patient confidentiality.
• Assists other departments, as directed.
• Other duties, as assigned

Skills

Customer service

Communication

Professionalism

Confidentiality

Telephone screening

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Type

This is a full-time position. Normal working hours are Monday-Friday 8a-5p

Classification

Nonexempt

Summary/Objective

Responsible for handling incoming calls, scheduling appointments and prompt patient service.

Supervision Received

Reports to Office Manager and/or Team leader.

Supervision Exercised

None.

Education

High School Diploma or GED

Experience

Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting.

Essential Functions

• Answers and screens all calls and emails per clinic guidelines; directs appropriately to Physicians, other medical personnel, administrators and support staff.
• Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
• Places return calls as requested.
• Maintains physician schedules to fill openings.
• Completes clerical work associated with incoming referrals from outside medical sources.
• Processes paperwork for new clients efficiently and in accordance with protocols.
• Obtains pertinent information from new patients by asking them to complete surveys or interviews in a courteous and professional manner.
• Collects data for the admission process.
• Respects client or patient dignity and confidentiality.
• Adheres to the facility dress code and appears professional at all times.
• Respects patient confidentiality.
• Assists other departments, as directed.
• Other duties, as assigned

The jobholder must demonstrate current competencies applicable to job position.

Competencies

• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Proficient with computer programs which may include Microsoft Word, Excel, Outlook and others.
• Demonstrates excellent patient service skills and the ability to calm patients quickly who may be distraught.
• Knowledge of clinic policies and procedures.
• Knowledge of patient service principals and techniques.
• Skill in screening and directing calls in a polite and professional manner
• Demonstrated knowledge of telephone equipment and computers
• Ability to work cooperatively as a member of clinics service teamTravel:

No travel is required.

Work Environment

This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Requirements

Experience

Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting.

Education

High School Diploma or GED