Clinical Support Representative

Nash County, NC; Nashville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Nash County Health Department seeks a clerical and customer service support specialist for the clinical component. The role supports daily operations, with a regular schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, and additional hours as needed to meet agency needs.

Responsibilities include answering calls, scheduling appointments, collecting demographic data, greeting the public, and scanning documents into the EHR. Training in departmental rules will be provided.

Qualifications

• High school diploma with at least two years of office/secretarial experience.
• Ability to learn and independently apply department rules and regulations.

Responsibilities

• Answers incoming calls from patients, physicians and other healthcare providers, general public, etc.
• Responds to patient/general public’s questions directly within scope of position.
• Schedules patient appointments and obtains prior medical records, if appropriate.
• Obtains initial patient insurance demographic information.
• Greets patients/general public and confirms appointments. Explains and obtains any necessary patient signature requirements.
• Scans documents into patient medical records via the electronic health records system.
• Performs other duties as assigned and as needed to provide coverage for other positions.

Skills

Customer service

Telephone support

Public interaction

Education

High school diploma

Tools

Electronic Health Records (EHR) system

Job description

The primary purpose of this position is to provide clerical and customer service support for the clinical component of the health department.
Work Schedule:
Regular work schedule is 8:00 a.m. – 5:00 p.m. Monday through Friday with additional hours as required to respond to the needs of the agency.

These duties are not all-inclusive nor do they cover the full extent of the duties performed.

• Answers incoming calls from patients, physicians and other healthcare providers, general public, etc.
• Responds to patient/general public’s questions directly within scope of position.
• Schedules patient appointments and obtains prior medical records, if appropriate.
• Obtains initial patient insurance demographic information.
• Greets patients/general public and confirms appointments. Explains and obtains any necessary patient signature requirements.
• Scans documents into patient medical records via the electronic health records system.
• Performs other duties as assigned and as needed to provide coverage for other positions.

Significant knowledge of office or work unit procedures, methods and practices. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.

Required Minimum Qualifications:

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.