Clinical Support Coordinator

CVS Health; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

CVS Health is seeking a Clinical Support Coordinator to assist Clinical Nurse Specialists with non-clinical duties related to home nursing for patients. This role involves coordinating care, managing documentation, and ensuring compliance with federal programs. Ideal candidates will have strong communication and organizational skills, as well as experience in administrative support.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Financial coaching

Tuition assistance

Qualifications

• Minimum one year of related experience in administrative support and customer service.
• Coram Nursing Clinical Support experience preferred.

Responsibilities

• Coordinate home nursing for assigned specialty patients.
• Manage information in multiple EMR systems.
• Assist clinical nurse specialists with agency searches.

Skills

Communication

Organization

Time Management

Education

High School Diploma

Medical Assistant Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Clinical Support Coordinator with CVS Health, you will assist the Clinical Nurse Specialists with non-clinical duties related to coordinating home nursing for patients receiving specialty medications for chronic disorders in the home.

Responsibilities Include, But Are Not Limited To

• Coordinate home nursing for assigned specialty patients under the direction of a Nurse Specialist or team supervisor.
• Identify nursing agency based on established guidelines, provide the nursing agency with clinical documents, nursing authorization and clinical competency link/test.
• Management of information in multiple EMR systems, that includes but not limited to, documenting patient demographics, provider details, process / status notes, preparing and sending forms for signature, and discharging.
• Assist the clinical nurse specialists with monthly nursing agency authorization renewals.
• Follow-up with agencies to retrieve documents (competencies, signed nursing service agreements, license/certificate of insurance) and upload to CNS.
• Assist clinical nurse specialists with Medicare/Medicaid agency searches.
• Complete OIG/SAM searches to ensure agency compliance with federal programs.
• Patient outreach to provide manufacturer injection training contact information.
• Perform other duties as assigned.
• This is a full-time remote position.
  
  

Required Qualifications

• Coram Nursing Clinical Support experience
• Minimum one year of related experience; administrative support functions, and customer service.
• Effective verbal and written communications skills.
• Excellent organization and time management skills.
• Ability to learn and work with multiple computer applications.
• Proficiency with Microsoft business software (Outlook, Word, Excel).
  
  

Preferred Qualifications

• Home Infusion, Home Health, or Medical Office experience
  
  

Education

High School Diploma (required), Medical Assistant Certification (preferred)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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