CLINICAL SUPPORT, CMA -NORTH INTERNAL MEDICINE

Galen Medical Group Pc; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) benefits

Education reimbursement

Holiday Pay

Earned time-off policy

Company-paid Life Insurance & LongTerm

Job summary

Galen Medical Group is actively seeking a Certified Medical Assistant for the NORTH IM - Hixson site. The role supports providers in delivering quality care to adults and children, prepares patients for exams, and maintains accurate EMR documentation.

You will assist with procedures, manage referrals, and ensure smooth clinic operations in a fast-paced environment. The ideal candidate has an active CMA credential, High School diploma, and 1–3 years of CMA experience; EMR proficiency is

Qualifications

• High School diploma or equivalent.
• Certified Medical Assistant (CMA) from a nationally accredited program.
• 1–3 years clinical CMA experience preferred; program completion acceptable.
• Electronic Medical Record experience preferred.

Responsibilities

• Collaborate with provider to determine patient needs.
• Assist provider with quality medical care.
• Prepare patients for examinations and document vitals.
• Manage patient information and data entry in EMR.
• Stock and prepare examination rooms; sterilize instruments.
• Assist with minor procedures and tests; coordinate referrals.

Skills

Multitask

Team player

Customer service

Attention to detail

Professional communication

Problem solving

Education

High School diploma

Certified Medical Assistant (CMA)

EMR experience preferred

Tools

EMR systems

Job description

Job Details: Job Location: NORTH IM - Hixson, TN 37343, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Nurse, Certified Medical Assistant North Internal Medicine

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded Certified Medical Assistants to join our team!

Summary/Objective:

Collaborates with the provider to determine the needs of the patient and assists the provider with providing quality medical care to the patients.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
• Prepares and stocks examination and treatment rooms.
• Clean and sterilizes instruments.
• Assists provider with minor office procedures.
• Schedules Outpatient testing, Procedures or Surgeries.
• Manages Referral process
• Hospital Admissions
• Testing and Procedures
• Pre-certification
• Triage patient phone calls per site’s protocol.
• Process Prescription Refill requests per Physician’s protocol.
• Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
• Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
• Reviews lab and test results. Provide follow up to patient per provider’s instructions.

Other Duties/Responsibilities:

• Provide health education to the patient as needed.
• Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
• Maintains clean and neat work area.
• Active participation in process improvement efforts.
• May be required to assist other team members based on office demands.
• Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.

Knowledge/Skills/Abilities:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.

Education:

• High School graduate or equivalent.
• Must be a Certified Medical Assistant from a nationally accredited institution.
• One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.
• 1-3 years’ clinical medical assistant experience is preferred.
• Electronic Medical Record experience preferred.

Experience:

• Previous Clinical and Phlebotomy experience is preferred.
• Individual must be BLS trained and certified at all times.
• Must be computer literate.

Skills/Certifications:

• Basic Life Support certification is required.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work as a team player.
• Excellent computer skills.
• Ability to follow clinical pathways and protocols.
• Excellent customer service skills, with the ability to handle higher-stress phone calls.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patient's needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Why should you apply?

• 401(k) benefits.
• Education reimbursement.
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.