CLINICAL SUPPORT, CMA -EAST INTERNAL MEDICINE

Galen Medical Group Pc; Chattanooga (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) benefits

Education reimbursement

Holiday Pay

Earned time-off policy

Company-paid Life Insurance & LongTerm

Job summary

Galen Medical Group in Chattanooga seeks a Certified Medical Assistant to float with adult providers, assist with exams, and manage patient flow in East Internal Medicine. The role requires lab experience, strong patient care, and the ability to work across teams.

Expect a full-time, day-shift schedule with 4.5 days of work, including collaboration with NPs and lab staff. EMS/EHR proficiency, attention to detail, and patient-focused service are essential.

Qualifications

• High School graduate with CMA certification required.
• 1–3 years clinical MA experience preferred; EMR experience preferred.
• BLS certification and ability to work in a fast-paced clinic.

Responsibilities

• Interview patients, collect history, and document accurately.
• Prepare patients and assist providers during visits and procedures.
• Manage room preparation, instrument sterilization, and supplies.
• Schedule tests, referrals, and follow-up with lab/outs.
• Process prescriptions and triage calls per site protocol.
• Maintain patient records in the EMR and ensure HIPAA compliance.

Skills

Teamwork

Patient communication

Time management

BLS certification

Professional demeanor

Education

High School diploma

Certified Medical Assistant (CMA) certificate

Tools

EMR software

Appointment scheduling systems

Job description

Job Details: Job Location: EAST MED PEDS - Chattanooga, TN 37421, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Nurse, Certified Medical Assistant- East Internal Medicine

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded Certified Medical Assistants to join our team!

This position will Float work 2 1/2 days per week with designated NP, and will float with other Adult Providers and the Lab on the other days. Will be a full time 4 1/2 day schedule. Lab experience is required.

Summary/Objective

Collaborates with the provider to determine the needs of the patient and assists the provider with providing quality medical care to the patients.

Essential Functions

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
• Prepares and stocks examination and treatment rooms.
• Clean and sterilizes instruments.
• Assists provider with minor office procedures.
• Schedules Outpatient testing, Procedures or Surgeries.
• Manages Referral process
  • Hospital Admissions
  • Testing and Procedures
  • Pre-certification
• Triage patient phone calls per site’s protocol.
• Process Prescription Refill requests per Physician’s protocol.
• Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
• Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
• Reviews lab and test results. Provide follow up to patient per provider’s instructions.

Other Duties/Responsibilities

• Provide health education to the patient as needed.
• Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
• Maintains clean and neat work area.
• Active participation in process improvement efforts.
• May be required to assist other team members based on office demands.
• Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.

Knowledge/Skills/Abilities

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.
• Understands and abides by OSHA, HIPAA & CLIA standards.

Qualifications

Education

• High School graduate or equivalent.
• Must be a Certified Medical Assistant from a nationally accredited institution.
• One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.
• 1-3 years’ clinical medical assistant experience is preferred.
• Electronic Medical Record experience preferred.

Experience

• Previous Clinical and Phlebotomy experience is preferred.
• Individual must be BLS trained and certified at all times.
• Must be computer literate.

Skills/Certifications

• Basic Life Support certification is required.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work as a team player.
• Excellent computer skills.
• Ability to follow clinical pathways and protocols.
• Excellent customer service skills, with the ability to handle higher-stress phone calls.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patient's needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Why should you apply?

• 401(k) benefits.
• Education reimbursement.
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.