CLINICAL SUPPORT CLERK
Abraxas Youth & Family Services
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Benefits offered by this job
Job summary
South Jersey Behavioral Health Resources, Inc. is seeking a detail-oriented Clinical Support Clerk in Magnolia, NJ. The role supports front desk operations, medical records, and clinical administration to ensure timely, confidential care.
We offer DailyPay, competitive pay, and benefits, with opportunities to grow in a mission-driven behavioral health organization.
Qualifications
- High school diploma or GED required.
- At least 1 year of clerical or administrative experience.
- Ability to read/write/speak English proficiently.
- Experience with electronic health records (EHR) and documentation.
- Ability to maintain confidentiality and security of information.
Responsibilities
- Support front desk, medical records, and clinical operations.
- Greet visitors, answer calls, schedule appointments, and document messages.
- Enter data into the Electronic Health Record and other systems.
- Maintain confidentiality and process billing support as needed.
Skills
Education
Tools
Job description
DailyPay Available
Looking for More Than Just a Job?
Magnolia, NJ
Full-Time
$20.85 per hour
DailyPay Available
Looking for More Than Just a Job?
At South Jersey Behavioral Health Resources, Inc., we believe compassionate, responsive administrative support is essential to delivering high-quality behavioral health services.
We are seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support our Outpatient Services team. In this role, you will help create a welcoming experience for consumers and visitors while managing front desk operations, medical records, electronic health information, and other administrative responsibilities.
If you are committed to excellent customer service, confidentiality, accuracy, and helping others, this is an opportunity to build a meaningful career while supporting individuals in your community.
South Jersey Behavioral Health Resources, Inc. (SJBHR) provides behavioral health services and support to individuals in the South Jersey community.
Our Clinical Support Clerks play an important role in helping consumers access services by maintaining accurate information, supporting clinical staff, protecting confidential records, and ensuring front desk and medical records operations run effectively.
- Competitive compensation
- DailyPay, providing access to earned wages before payday
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee Assistance Program
- Wellness programs
- Employee referral bonuses
- Company-paid training
- Paid training programs
- Professional development opportunities
- Opportunities to develop behavioral health administrative experience
- Experience working with electronic health records
- Career advancement opportunities
- Opportunities across multiple service lines
- Support the delivery of essential behavioral health services
- Create a welcoming and professional experience for consumers
- Help clinical teams provide timely and coordinated care
- Protect confidential consumer and medical information
- Strengthen services within the South Jersey community
- Join a mission-driven behavioral health organization
As a Clinical Support Clerk, you will support front desk, medical records, and clinical operations.
- Greet and assist consumers and visitors with a pleasant, professional, and courteous demeanor.
- Answer incoming calls, schedule appointments, forward calls to the appropriate person or department, and accurately document messages.
- Check consumers in for scheduled services.
- Gather and verify demographic, insurance, and other required consumer information.
- Enter clinical and administrative information into the Electronic Health Record and other required systems.
- Assist consumers with completing intake paperwork.
- Compile new charts and retrieve existing charts as needed.
- Monitor daily provider schedules to help ensure consumers are seen in a timely manner.
- Collect fees and copayments in accordance with established procedures.
- Reconcile consumer accounts and complete follow-up activities related to outstanding balances.
- Complete charge-slip reconciliation.
- Maintain the confidentiality of consumer, medical, and financial information.
- Perform clerical functions that support front desk and billing operations.
- Provide administrative support or coverage at other assigned locations when needed.
- Protect the security and confidentiality of medical records.
- Review and respond to authorized requests for consumer information in a timely manner and in compliance with HIPAA requirements.
- Communicate professionally with consumers and authorized third parties while protecting confidential information.
- Work with direct care staff to help ensure medical records are complete, current, and accurate.
- Enter and retrieve clinical information within the Electronic Health Record.
- File medical records and other documentation using the Medical Records Department’s established storage system.
- Keep records current by filing information as it becomes available.
- Maintain the structural integrity and organization of each medical record.
- Break down larger files when necessary.
- Retrieve, organize, and refile paper or electronic charts as required.
- Assist the Medical Department by retrieving, logging, and triaging telephone messages.
- Assist Medical Department staff with correspondence.
- Provide data-entry and Electronic Health Record documentation support.
- Take vital signs and accurately record the information in consumers’ charts.
- Participate in agency quality-improvement activities.
- Help improve departmental, program, and overall organizational performance.
- Complete all mandatory training required for the position.
- Complete additional training as assigned.
- Perform other duties assigned by management.
You may be a great fit if you are:
- Courteous and service-focused
- Dependable and professional
- Organized and attentive to detail
- Comfortable interacting with consumers and visitors
- Able to handle confidential information responsibly
- Skilled at managing multiple administrative priorities
- Comfortable using computers and electronic information systems
- Able to communicate effectively with consumers, clinical staff, and outside providers
- Committed to supporting high-quality behavioral health services
- High school diploma, GED, or equivalent
- At least one year of experience performing clerical duties, administrative tasks, and work involving electronic health documents
- Ability to read, write, speak, understand, and communicate in English sufficiently to perform the responsibilities of the position
- Ability to use electronic, computer-based, and manual recording and information systems
- Ability to maintain the confidentiality and security of consumer, medical, and financial information
- Ability to successfully complete all mandatory training required for the position
- Ability to complete additional training as assigned
- Previous experience working in a behavioral health setting
- Bilingual English and Spanish communication skills
- Experience using an Electronic Health Record
- Experience supporting front desk, medical records, billing, or clinical operations
- Familiarity with HIPAA confidentiality requirements
- Strong customer service and interpersonal skills
- Professional telephone and front desk communication
- Accurate data-entry and recordkeeping skills
- Ability to appropriately manage confidential information
- Strong organizational and time-management skills
- Attention to detail and accuracyAbility to manage multiple tasks and changing priorities
- Ability to work collaboratively with clinical, medical, administrative, and direct care staff
- Ability to communicate professionally with consumers and authorized third parties
- Ability to follow established policies, procedures, and regulatory requirements
- Ability to use electronic health records and other office information systems
- Dependability and professional judgment
- Full-Time
- Monday through Friday
- 8:30 a.m. to 4:30 p.m.
- $20.85 per hour
- Non-Exempt
- Ability to perform general office and administrative responsibilities
- Ability to operate computers, telephones, electronic records systems, and other standard office equipment
- Ability to retrieve, organize, and file medical records and charts
- Ability to take and document consumer vital signs
- Ability to perform the essential functions of the position with or without reasonable accommodation
Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.
This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.
Monday-Friday 8:30 am to 4:30 pm
South Jersey Behavioral Health Resources, Inc. is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
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